Enhanced ServiceNow ticket mapping for streamlined synchronization

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February 2, 2026—You can now define precise column mappings between Trend Vision One cases and ServiceNow tickets. This enhancement ensures robust bidirectional synchronization, allowing actions executed in ServiceNow to be accurately reflected within Trend Vision One Case Management. By delivering granular mapping of case and ticket fields and their corresponding values, this update optimizes workflow consistency and strengthens operational efficiency for security and IT operations teams.

Workflow and Automation → Third-Party Integration

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