Views:
The Remote Manager: Support Engineer role corresponds to the following roles in the other SaaS offerings:
Important
Important
Your access to other Trend Micro consoles may be limited or revoked at any time if your account is managed by a user with appropriate privileges. Contact your administrator or support provider if you have questions about your access permissions.
Screen
Console location
Available Action
Allowed
Home (screen)
Home
View
Yes
Add/Edit tabs
Yes
Add/Edit widgets
Yes
New customer (button)
-
Export usage
Yes
Find customer
Yes
Submit feedback
Yes
Switch to long beta mode
-
Single sign-on to Licensing Management Platform
Yes
Merge accounts
-
ConnectWise improvement for Restful dialog
-
Enable Ransomware protection dialog
-
My Account
My Account
View
Note
Note
Only available for registered Customer Licensing Portal reseller accounts.
-
Notification Center
Home → Customers with Notifications (widget) → View all in Notification Center
View
Yes
Configure Notifications (button)
-
Dismiss (button)
-
Export All (button)
Yes
Event Details
  • Home → Customers with Notifications (widget) → [WFBS-SVC count]
  • Home → Customers with Notifications (widget) → View all in Notification Center → Occurrences (WFBS-SVC only)
View
Yes
Dismiss
-
Antivirus threat unresolved - Download Tool
-
Antivirus - Enable Real-time Scan
-
Outdated agent - Update button
-
Customer List
Customers
View
Yes
New Customer (button)
-
Assign Template (button)
-
Policy Settings (button)
-
Update Firmware (button)
-
Renew License (button)
-
Export (button)
Yes
Export All (button)
Yes
Settings (button)
Yes
Products (tab)
Customers → {customer name} → Products (tab)
View
Yes
Add Product
-
Single sign-on to product console
Yes
Cloud App Security: Add user, Delete user, Reset password
-
Cloud Edge: Firmware update
-
Cloud Edge: Register device
-
Worry-Free Business Security: Scan Now, Stop Scan, Domain Settings, Update Managed Server, Update Security Agents
-
Worry-Free Business Security Services: Scan Now, Stop Scan, Update Now, Security Settings
-
Worry-Free Business Security Services: Replicate Settings
-
Licenses (tab)
Customers → {customer name} → Licenses (tab)
View
Yes
Renew License
-
Modify Seat Allocation
-
Notification (tab)
Customers → {customer name} → Notification (tab)
View
Yes
Modify Settings
-
Email template: View
Yes
Email template: Edit
-
ConnectWise Manage (tab)
Customers → {customer name} → ConnectWise Manage (tab)
View
Yes
Modify Settings
-
Reports
Reports
View
Yes
New Report (button)
-
Delete (button)
-
Enable (button)
-
Disable (button)
-
Administration
Administration
View
Yes
Configure notifications
Administration → Configure notifications (link)
View
Yes
Edit settings
-
Email template: View
Yes
Email template: Edit
-
Console settings
Administration → Console settings (link)
View
Yes
Edit settings
-
Configure third-party integration
Administration → Configure third-party integration (link)
View
Yes
Edit settings
-
Generate API key
Administration → Generate API key (link)
View
-
Generate/Revoke key
-
Configure default settings templates
Administration → Configure default settings templates (link)
View
Yes
Edit settings
-
Administration logs
Administration → Administration logs (link)
View
Yes
Export
Yes