Remote Manager: Product Manager | Trend Micro Service Central

Views:

The Remote Manager: Product Manager role has the same permissions as the Remote Manager: Administrator / Reseller role, with the exception of adding new customers.

Important

Your access to other Trend Micro consoles may be limited or revoked at any time if your account is managed by a user with appropriate privileges. Contact your administrator or support provider if you have questions about your access permissions.

Screen

Console location

Available Action

Allowed

Home (screen)

Home

View

Yes

Add/Edit tabs

Yes

Add/Edit widgets

Yes

New customer (button)

Export usage

Yes

Find customer

Yes

Submit feedback

Yes

Switch to long beta mode

Yes

Single sign-on to Licensing Management Platform

Yes

Merge accounts

Yes

ConnectWise improvement for Restful dialog

Yes

Enable Ransomware protection dialog

Yes

My Account

My Account

View

Note

Only available for registered Customer Licensing Portal reseller accounts.

Yes

Notification Center

Home → Customers with Notifications (widget) → View all in Notification Center

View

Yes

Configure Notifications (button)

Yes

Dismiss (button)

Yes

Export All (button)

Yes

Event Details

Home → Customers with Notifications (widget) → [WFBS-SVC count]
Home → Customers with Notifications (widget) → View all in Notification Center → Occurrences (WFBS-SVC only)

View

Yes

Dismiss

Yes

Antivirus threat unresolved - Download Tool

Yes

Antivirus - Enable Real-time Scan

Yes

Outdated agent - Update button

Yes

Customer List

Customers

View

Yes

New Customer (button)

Assign Template (button)

Yes

Policy Settings (button)

Yes

Update Firmware (button)

Yes

Renew License (button)

Yes

Export (button)

Yes

Export All (button)

Yes

Settings (button)

Yes

Products (tab)

Customers → {customer name} → Products (tab)

View

Yes

Add Product

Yes

Single sign-on to product console

Yes

Cloud App Security: Add user, Delete user, Reset password

Yes

Cloud Edge: Firmware update

Yes

Cloud Edge: Register device

Yes

Worry-Free Business Security: Scan Now, Stop Scan, Domain Settings, Update Managed Server, Update Security Agents

Yes

Worry-Free Business Security Services: Scan Now, Stop Scan, Update Now, Security Settings

Yes

Worry-Free Business Security Services: Replicate Settings

Yes

Licenses (tab)

Customers → {customer name} → Licenses (tab)

View

Yes

Renew License

Yes

Modify Seat Allocation

Yes

Notification (tab)

Customers → {customer name} → Notification (tab)

View

Yes

Modify Settings

Yes

Email template: View

Yes

Email template: Edit

Yes

ConnectWise Manage (tab)

Customers → {customer name} → ConnectWise Manage (tab)

View

Yes

Modify Settings

Yes

Reports

Reports

View

Yes

New Report (button)

Yes

Delete (button)

Yes

Enable (button)

Yes

Disable (button)

Yes

Administration

Administration

View

Yes

Configure notifications

Administration → Configure notifications (link)

View

Yes

Edit settings

Yes

Email template: View

Yes

Email template: Edit

Yes

Console settings

Administration → Console settings (link)

View

Yes

Edit settings

Yes

Configure third-party integration

Administration → Configure third-party integration (link)

View

Yes

Edit settings

Yes

Generate API key

Administration → Generate API key (link)

View

Yes

Generate/Revoke key

Yes

Configure default settings templates

Administration → Configure default settings templates (link)

View

Yes

Edit settings

Yes

Administration logs

Administration → Administration logs (link)

View

Yes

Export

Yes