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Use the Portable Security Diagnostic Toolkit to uninstall the program only if you are unable to uninstall the program using the Windows Start menu or the Control Panel.

This tool performs the following:

  • Stop and delete related services.

  • Clean up the registry keys.

  • Clean up the registry keys added by MSI for installation and uninstallation.

  • Delete all modules and ActiveUpdate temp files.

  • Delete imported scan and debug logs.

Important:

  • Make sure to unlock Trend Micro Safe Lock™ before uninstalling Portable Security 3.

  • The Trend Micro Portable Security 3 Diagnostic Toolkit does not support uninstallation of the Trend Micro Portable Security 2 Management Program.

  1. Open the Portable Security Diagnostic Toolkit.
  2. Go to the [C] Uninstall tab.
  3. Click 1. Uninstall.

    If Portable Security 3 is installed, the activation code window opens.

  4. Copy and save the activation code in a separate location.
  5. Enable the Finished saving the activation code option.
  6. Click Uninstall.
  7. Confirm uninstallation.
  8. Click Yes and restart the endpoint to finish uninstallation.
Parent topic: Portable Security 3 Diagnostic Toolkit