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  1. Plug-in the Trend Micro Portable Security 3 Scanning Tool to the endpoint.
  2. Copy the SupportTool folder from the USB device into your local drive.
  3. Double-click the TMPSSuprt.exe file ().
  4. Go to the More Tools tab.
  5. Click 1. Reset Device.
  6. Select Default Factory Settings and click Next.
  7. Copy the activation code, and select the Finished saving the Activation Code option.
  8. Click Yes.
    Note:

    Do not unplug the Scanning Tool until the reset process has completed and a popup stating You have successfully reset the device appears.

  9. Unplug and then plug-in the device again to verify that the Scanning Tool has been reset.
Parent topic: Reset Device