Views:
  1. From the Start menu of the Trend Micro Portable Security 3 endpoint, click Trend Micro Portable Security 3 > Trend Micro Portable Security 3 Diagnostic Toolkit.

    If you are using a different endpoint, you can do the following:

    1. Plug-in the Trend Micro Portable Security 3 Scanning Tool to the endpoint.
    2. Copy the SupportTool folder from the USB device into your local drive.
    3. Double-click the TMPSSuprt.exe file ().
  2. In the [A] Debug tab, select Diagnose synchronization and usage issues, and click Start.
  3. Reproduce the problem encountered by Trend Micro Portable Security 3.
  4. Click Collect Data.
  5. Click Finish.
  6. Click Open Folder to navigate to the path.

    Locate and open the zip file to verify that the debug logs have been successfully generated.

Parent topic: Debug