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Use the Diagnostic Tool to help Trend Micro Technical Support collect useful troubleshooting information. Only use the tool when instructed by Trend Micro Technical Support.

  1. From the Scanning Tool Agent console, click the Diagnostic Tool tab.
  2. Click Start Diagnostic Tool.
  3. Click Start Diagnostic Logging to start collecting information.
  4. Click Stop Diagnostic Logging to stop.

    The Diagnostic Tool saves the collected logs to the local drive for later analysis.

  5. Click Open Folder to access the collected information.
Parent topic: Scanning Tool Agent