User roles | Trend Micro Service Central

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A user role determines the settings accessible to a user. Licensing Management Platform comes with a set of built-in user roles that you cannot modify or delete.

Note

Only the administrator can configure roles and accounts.

The following table describes the built-in roles.

Settings for Different User Roles

	Administrator	Customer Account Manager	Partner Account Manager	License Manager	Support Manager	Support Engineer	Billing Manager
Partner Accounts	Yes	No	Yes	No	No	No	No
Customer Accounts	Yes	Yes	No	No	No	No	No
Service Plans	Yes	Only the Generate Registration Key feature	No	Yes	No	No	No
Registration Keys	Yes	Yes	No	Yes	No	No	No
Billing	Yes	No	No	No	Read-only	Read-only	Yes
Administration	Yes	Only the Manage my account feature	Only the Manage my account feature	Only the Manage my account feature	Only the Reset Password feature	Only the Reset Password feature	No
Customer Summary	Yes	Yes	No	Yes	Yes	Yes	Yes
Customer Transaction	Yes	Yes	No	Yes	Yes	Yes	Yes
Remote Manager Access	Yes	Yes	Yes	Yes	Yes	Read-only	Yes

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