Modifying the profile of a partner company

Procedure

1. Click Users & Licenses → Partners.
2. Locate and click the company in the table.
3. Click the Profile tab.
4. Modify the partner profile information as required.
5. Select the current Status of the partnership.
   • Active: An Active partnership allows you to modify all partner settings and allows the partner accounts to perform all permissible licensing and reporting tasks using the Licensing Management Platform or any other Trend Micro management console.
   • Suspended: A Suspended partnership restricts your ability to modify licensing and accounts for the partner company and restricts the partner company to Read-only access of licensing information and customer accounts on the Licensing Management Platform or any other Trend Micro management console.

     Note MSP partners with the applicable permissions can still perform reporting functions using the Licensing Management Platform console. You can set the status of a Suspended partnership back to Active at any time.

   • Canceled: A Canceled partnership completely disables your ability to change any partner settings (including Profile settings) and immediately revokes all console access permissions for the partner company.

     WARNING Any customer licenses directly managed by the Canceled partner expire as of the cancellation date. A canceled partnership prevents the partner company from accessing the Licensing Management Platform or any other Trend Micro management console. You cannot change the status of a Canceled partnership back to Active or Suspended.

6. Click Save.