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You can check the status of the agent from the Workload Security console. On the Computers page, right-click the computer on which the agent is installed, and then click Actions → Check Status.
If you encounter a Check Status Failed error, open the error message to see details about the error.
If the error description indicates a protocol error, it is typically caused by a communication issue of some sort. To troubleshoot, do the following:
  • Check if the computer on which the agent is installed or the policy assigned to the computer is located is configured for the agent-initiated communication or bidirectional communication.
  • Verify that Workload Security uses correct ports to communicate with the agent. For more information, see Port numbers.
  • Check the resource allocation on the agent computer, as insufficient memory, CPU, or disk space can cause this error.
If the error description contains SQLITE_IOERR_WRITE[778]: disk I/O error, there is likely a problem with the agent computer. The most common cause is a full or write-protected disk.