Views:
  1. Navigate to Agents > Agent Management.
  2. Click Manage Agent Tree > Add Domain.
  3. Type a name for the domain you want to add.
  4. Click Add.

    The new domain appears in the agent tree.

  5. (Optional) Create subdomains.
    1. Select the parent domain.
    2. Click Manage Agent Tree > Add Domain.
    3. Type the subdomain name.
Parent topic: Agent Grouping Tasks