An Error in the System, Update Module, or Plug-in Manager Program occurred and the Error Message Provides a Certain Error Code

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Plug-in Manager displays any of the following error codes in an error message. If you are unable to troubleshoot a problem after referring to the solutions provided in the table below, contact your support provider.

Table 1. Plug-in Manager Error Codes
Error Code	Message, Cause, and Solution
001	An error in the Plug-in Manager program occurred. The Plug-in Manager update module does not respond when querying the progress of an update task. The module or command handler may not have been not initialized. Restart the Apex One Plug-in Manager service and perform the task again.
002	A system error occurred. The Plug-in Manager update module is unable to open the registry key `SOFTWARE\TrendMicro\OfficeScan\service\AoS` because it may have been deleted. Perform the following steps: Open Registry Editor and go to `HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_Addon_Service_CompList_Version`. Reset the value to 1.0.1000. Restart the Apex One Plug-in Manager service. Download/Uninstall the plug-in program.
028	An update error occurred. Possible causes: Plug-in Manager update module was unable to download a plug-in program. Verify that the network connection is functional, and then try again. Plug-in Manager update module cannot install the plug-in program because the AU patch agent has returned an error. The AU patch agent is the program that launches installation of new plug-in programs. For the exact cause of the error, check the ActiveUpdate module debug log "TmuDump.txt" in `\PCCSRV\Web\Service\AU_Data\AU_Log`. Perform the following steps: Open Registry Editor and navigate to `HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_Addon_Service_CompList_Version`. Reset the value to 1.0.1000. Delete the plug-in program registry key `HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_ADDON_xxxx`. Restart the Apex One Plug-in Manager service. Download and install the plug-in program.
170	A system error occurred. Plug-in Manager update module cannot process an incoming operation because it is currently handling another operation. Perform the task at a later time.
202	An error in the Plug-in Manager program occurred. The Plug-in Manager program cannot handle the task being executed on the web console. Refresh the web console or upgrade Plug-in Manager if an upgrade to the program is available.
203	An error in the Plug-in Manager program occurred. The Plug-in Manager program encountered an interprocess communication (IPC) error when attempting to communicate with Plug-in Manager backend services. Restart the Apex One Plug-in Manager service and perform the task again.
Other error codes	A system error occurred. When downloading a new plug-in program, Plug-in Manager checks the plug-in program list from the ActiveUpdate server. Plug-in Manager was unable to obtain the list. Perform the following steps: Open Registry Editor and navigate to `HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_Addon_Service_CompList_Version`. Reset the value to `1.0.1000`. Restart the Apex One Plug-in Manager service. Download and install the plug-in program.