First Level Spyware/Grayware Scan Results
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Result
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Description
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Successful, No Action Required
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This is the first level result if the scan action was successful. The
second level result can be any of the following:
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Further Action Required
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This is the first level result if the scan action was unsuccessful.
The second level results will have at least one of the following
messages:
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Second Level Spyware/Grayware Scan Results
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Result
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Description
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Solution
|
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Cleaned
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Apex One
terminated processes or deleted registries, files, cookies and
shortcuts.
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N/A
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Access denied
|
Apex One
denied access (copy, open) to the detected spyware/grayware
components.
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N/A
|
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Passed
|
Apex One
did not perform any action but logged the spyware/grayware detection
for assessment.
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Add spyware/grayware that you consider safe to the spyware/grayware
approved list.
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Unable to delete spyware/grayware in protected system
files
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This message displays if the Spyware Scan Engine
attempts to delete any single folder and the following criteria are
met:
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Contact your support provider for assistance.
|
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Spyware/Grayware scan stopped manually. Please perform a
complete scan
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A user stopped scanning before it was completed.
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Run a Manual Scan and wait for the scan to finish.
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Spyware/Grayware cleaned, restart required. Please restart the
computer
|
Apex One deleted spyware/grayware components but
the endpoint needs to restart to complete the task.
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Restart the endpoint immediately.
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Spyware/Grayware cannot be cleaned
|
Spyware/Grayware was detected on a CD-ROM or network
drive. Apex One cannot delete spyware/grayware detected
on these locations.
|
Manually remove the infected file.
|
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Spyware/Grayware scan result unidentified. Please contact
Trend Micro technical support
|
A new version of the Spyware Scan Engine provides a new scan result
that Apex One has not been configured to handle.
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Contact your support provider for help in determining the new scan
result.
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