If the Apex One server is unreachable,
agents will
not have a backup source and will therefore remain outdated. To update agents that
cannot reach the Apex One
server, Trend Micro recommends using Agent
Packager. Use this tool to create a package with the latest components available on
the
server and then run the package on agents.
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NoteThe agent’s IP
address (IPv4 or IPv6) determines if connection to the Apex One server can be established.
For details about IPv6 support for agent updates,
see IPv6 Support for Security Agent Updates.
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