Automatic agent grouping
uses rules defined by IP addresses or Active Directory domains.
If a rule defines an IP address or an IP address range, the Apex One server will group agents with a matching
IP address to a specific domain in the agent tree.
Similarly, if a rule defines one or several Active Directory domains,
the Apex One server will group agents belonging to
a particular Active Directory domain to a specific domain in the agent tree.
Agents apply
only one rule at a time. Prioritize rules so that if any agent satisfies more
than one rule, the rule with the highest priority applies.