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Important:

Before installing or upgrading to Apex One (Mac) Patch 2 and above, make sure that the certificate is not expired for Microsoft Internet Information Services (IIS).

For more information, see https://success.trendmicro.com/solution/000283033.

Trend Micro recommends backing up the server’s program files and database, which can be restored if there are problems with the upgrade.

  • Program files

    • Default path:

      • C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM

      • C:\Program Files\Trend Micro\Apex One\Addon\TMSM

      Or

      • C:\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMSM

      • C:\Program Files (x86)\Trend Micro\Apex One\Addon\TMSM

    • Files to back up:

      • ..\apache-activemq\conf\.*

      • ..\apache-activemq\bin\wrapper.conf

      • .\ServerInfo.plist

  • Database files. See Backing Up the Server Database.

  1. Open the Apex One or OfficeScan web console and click Plug-ins on the main menu.
  2. Go to the Apex One (Mac) section and click Download.

    The size of the file to be downloaded displays beside the Download button.

    Plug-in Manager downloads the package to <server installation folder>\PCCSRV\Download.

    <server installation folder> is typically C:\Program Files\Trend Micro\OfficeScan or C:\Program Files\Trend Micro\Apex One.

  3. Monitor the download progress.

    You can navigate away from the screen during the download.

    If you encounter problems downloading the package, check the server update logs on the Apex One or OfficeScan web console. On the main menu, click Logs > Server Update.

  4. To upgrade Apex One (Mac) immediately, click Upgrade Now, or to install at a later time, perform the following:
    1. Click Upgrade Later.
    2. Open the Plug-in Manager screen.
    3. Go to the Apex One (Mac) section and click Upgrade.
  5. Monitor the upgrade progress. After the upgrade, the Plug-in Manager screen reloads.