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Problem:

The following message displays:

Unable to uninstall the plug-in program. The uninstallation command for the plug-in program is missing in the registry key.

  1. Open registry editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Wow6432Node\OfficeScan\service\AoS\OSCE_Addon_Service_CompList_Version.
  2. Reset the value to 1.0.1000.
  3. Delete the plug-in program registry key; for example, HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\OfficeScan\service\AoS\OSCE_ADDON_xxxx.
  4. Restart the Apex One Plug-in Manager service.
  5. Download, install, and then uninstall the plug-in program.
Parent topic: Troubleshooting