The following scan results display in the virus/malware logs:
Deleted
First action is Delete and the infected file was deleted.
First action is Clean but cleaning was unsuccessful. Second action is Delete and the infected file was deleted.
Quarantined
First action is Quarantine and the infected file was quarantined.
First action is Clean but cleaning was unsuccessful. Second action is Quarantine and the infected file was quarantined.
Cleaned
An infected file was cleaned.
Passed
First action is Pass. Apex One (Mac) did not perform any action on the infected file.
First action is Clean but cleaning was unsuccessful. Second action is Pass so Apex One (Mac) did not perform any action on the infected file.
Unable to clean or quarantine the file
Clean is the first action. Quarantine is the second action, and both actions were unsuccessful.
Solution: See “Unable to quarantine the file” below.
Unable to clean or delete the file
Clean is the first action. Delete is the second action, and both actions were unsuccessful.
Solution: See “Unable to delete the file” below.
Unable to quarantine the file
The infected file may be locked by another application, is executing, or is on a CD. Apex One (Mac) will quarantine the file after the application releases the file or after it has been executed.
Solution
For infected files on a CD, consider not using the CD as the virus may infect other endpoints on the network.
Unable to delete the file
The infected file may be locked by another application, is executing, or is on a CD. Apex One (Mac) will delete the file after the application releases the file or after it has been executed.
Solution
For infected files on a CD, consider not using the CD as the virus may infect other endpoints on the network.
Unable to clean the file
The file may be uncleanable. For details and solutions, see Uncleanable Files.