Configuring Agent Update Settings

Procedure

1. Navigate to Agent Management.
2. In the agent tree, click the root icon () to include all Security Agents or select specific groups or Security Agents.
3. Click Settings → Update Settings.
4. Select Agents download updates from the Trend Micro ActiveUpdate server when unable to connect to the Apex One (Mac) server to allow external Security Agents to download updates from the Trend Micro ActiveUpdate server.

   Note If a Security Agent only has an IPv6 address, read the IPv6 limitations for agent updates in Pure IPv6 Agent Limitations.

5. Select Agents can update the components but not upgrade the agent program or install hot fixes to allow component updates to proceed but prevents Apex One (Mac) Security Agent upgrade.
6. To set up scheduled updates, complete the following steps:
   1. Select Enable scheduled update.
   2. Configure the schedule.
   3. If you select Daily or Weekly, specify the time of the update and the time period the Apex One (Mac) server will notify Security Agents to update components. For example, if the start time is 12pm and the time period is 2 hours, the server randomly notifies all online Security Agents to update components from 12pm until 2pm. This setting prevents all online Security Agents from simultaneously connecting to the server at the specified start time, significantly reducing the amount of traffic directed to the server.
7. If you selected one or more groups or Security Agents on the agent tree, click Save to apply settings to the groups or Security Agents. If you selected the root icon (), choose from the following options:
   • Apply to All Agents: Applies settings to all existing Security Agents and to any new agent added to an existing/future group. Future groups are groups not yet created at the time you configure the settings.
   • Apply to Future Groups Only: Applies settings only to Security Agents added to future groups. This option will not apply settings to new Security Agents added to an existing group.