Views:
  1. Verify the following:

    • The Security Agent icon () displays on the menu bar of the endpoint.

    • The Apex One (Mac) Security Agent files are found under the <Agent installation folder>.

    • The Security Agent appears on the web console’s agent tree. To access the agent tree, click Agent Management on the main menu.

  2. Update Apex One (Mac) components by clicking Update on the agent console. The Security Agent downloads components from the Apex One (Mac) server. See Agent Updates for details.

    If the Security Agent cannot connect to the server, it downloads directly from the Trend Micro ActiveUpdate server. Internet connection is required to connect to the ActiveUpdate server.

  3. Start a manual scan on the endpoint.

If there are problems with the Security Agent after installation, try uninstalling and then reinstalling the Security Agent.

Parent topic: Installing the Security Agent