web
You’re offline. This is a read only version of the page.
close

Online Help Center

  • Search
  • Support
    • For Home
    • For Business
  • English (US)
    • Bahasa Indonesia (Indonesian)
    • Dansk (Danish)
    • Deutsch (German)
    • English (Australia)
    • English (US)
    • Español (Spanish)
    • Français (French)
    • Français Canadien
      (Canadian French)
    • Italiano (Italian)
    • Nederlands (Dutch)
    • Norsk (Norwegian)
    • Polski (Polish)
    • Português - Brasil
      (Portuguese - Brazil)
    • Português - Portugal
      (Portuguese - Portugal)
    • Svenska (Swedish)
    • ภาษาไทย (Thai)
    • Tiếng Việt (Vietnamese)
    • Türkçe (Turkish)
    • Čeština (Czech)
    • Ελληνικά (Greek)
    • Български (Bulgarian)
    • Русский (Russian)
    • עברית (Hebrew)
    • اللغة العربية (Arabic)
    • 日本語 (Japanese)
    • 简体中文
      (Simplified Chinese)
    • 繁體中文
      (Traditional Chinese)
    • 繁體中文 HK
      (Traditional Chinese)
    • 한국어 (Korean)
This website uses cookies for website functionality and traffic analytics. Our Cookie Notice provides more information and explains how to amend your cookie settings.
Learn More Yes, I agree
Table of Contents
The page you're looking for can't be found or is under maintenance
Try again later or go to the home page
Go to home page
  • Getting Started with Trend Micro ServerProtect
    • Introduction to Trend Micro ServerProtect
    • Operating System Support
    • What’s New in ServerProtect 5.8 Patch 3
    • What’s New in ServerProtect 5.8
    • How Does ServerProtect Work
      • How Does ServerProtect Manage Servers
      • Communication Methods
    • ServerProtect Architecture
      • The Management Console
      • The Information Server
        • Information Server Tips
      • The Normal Server
      • ServerProtect Domains
    • Real-time Scan Versus On-demand Scan (Scan Now)
    • Working with Tasks
    • When ServerProtect Finds a Virus (Virus Actions)
    • Virus Logs
    • Deploying Updates
    • ServerProtect Virus Detection Technology
      • Pattern Matching
      • MacroTrap
        • How MacroTrap Works
      • Compressed Files
      • Damage Cleanup Services
      • OLE Layer Scan
      • IntelliScan
      • ActiveAction
        • When to Select ActiveAction
      • Mapped Network Drive Scan
    • Additional Features
      • Centralized Management
      • Enhanced Network Security on Installation
      • Swift Response to Virus Outbreaks
      • Flexible Control over Infected Files
      • NetworkTrap Tool
      • State-of-the-Art Virus Detection Technology
      • Viewable Scanning Statistics
      • Compatibility
  • Installing ServerProtect
    • Recommended System Requirements
      • Normal Server
      • Information Server
      • Management Console
        • For Server Environment
        • For Client Environment
        • For NetWare Environment
    • Installation Scenarios
      • Specifying Your Installation Environment
      • Firewall Setting for ServerProtect Components
      • Installation under Microsoft Windows Environment
      • Installation under NetWare Environment
      • Installation In An Environment Combined of Microsoft Windows and Novell NetWare
      • Managing ServerProtect Across a Wide Area Network
    • Installing ServerProtect
      • Before Installing ServerProtect
      • Installing the Complete ServerProtect Package
      • Installing the Management Console
      • Installing an Information Server
      • Installing a Normal Server
        • Installing a Normal Server from the Setup Program
          • Installing a Windows Normal Server from the Setup Program
          • Installing a NetWare Normal Server from the Setup Program
        • Installing a Normal Server from the Management Console
          • Installing a Microsoft Windows Normal Server from the Management Console
          • Installing a Novell Netware Normal Server from the Management Console
      • Deploying through Microsoft SMS
      • Installing ServerProtect in Silent Mode
    • Removing ServerProtect
      • Removing a Normal Server Under the Windows Environment
      • Removing a Normal Server Under NetWare Environment
      • Removing an Information Server
      • Removing the Management Console
  • Managing ServerProtect
    • Using the Management Console
      • Opening the Management Console
      • The Main Window View of the Management Console
        • Main Menu
        • Side Bar
        • Domain Browser Tree
        • Configuration Area
    • Managing ServerProtect Domains
      • Creating ServerProtect Domains
      • Renaming ServerProtect Domains
      • Deleting ServerProtect Domains
      • Moving Normal Servers between Domains
    • Managing Information Servers
      • Selecting Information Servers
    • Managing Normal Servers
      • Moving a Normal Server between Domains
      • Moving a Normal Server between Information Servers
    • Configuring Updates
      • Update Components
        • How Updates Work
        • Verifying the Current Version of Files
      • Downloading Updates
        • Configuring a Download Source
          • Setting Trend Micro Update Server as the Download Source
          • Setting a Local or Network Drive as the Download Source
          • Creating a Download Source Folder
        • Using Download Now
        • Configuring a Scheduled Download
      • Configuring Download Settings
        • Configuring the Download Settings
        • Configuring the Proxy Server Settings
    • Deploying Updates
      • Configuring Deploy Now
      • Configuring a Scheduled Deployment
      • Rolling Back the Previous Deployment Action
    • Managing Tasks
      • ServerProtect Task Wizard
      • Default Tasks
      • Creating Tasks
        • Creating a Task
        • Creating a Scheduled Task
        • Specifying a Target for Scan Now
        • Creating a Default Task
      • Opening the Existing Task List
      • Running an Existing Task
      • Modifying Existing Tasks
        • Modifying an Existing Task
        • Modifying a Target Server for an Existing Task
        • Modifying a Task Definition for an Existing Task
      • Viewing an Existing Task
      • Removing an Existing Task
    • Configuring Notification Messages
      • Standard Alerts
        • Notification Events
        • Configuring a Standard Alert
      • Outbreak Alerts
        • Configuring an Outbreak Alert
      • Setting Alert Methods
        • Configuring an Alert to be Sent by Internet Mail
    • Scanning Viruses
      • Defining Actions Against Viruses
      • Scanning Profiles
        • Saving a Scanning Profile
        • Deleting a Scanning Profile
    • Using Real-Time Scan
      • Configuring Real-Time Scan
    • Using Scan Now (Manual Scan)
      • Configuring Scan Now
      • Running the Scan Now Tool on Windows Normal Servers
        • Running the Scan Now Tool
        • Stopping the Scan Now Tool
    • Scheduled Scanning
      • Configuring a Scheduled Scan
    • Selecting File Types to Scan
      • Supported File Extensions for Scanning
  • Upgrading Existing ServerProtect
    • Overview of ServerProtect Upgrade Feature
    • Use the Installation Package to Upgrade ServerProtect Locally
    • Use the Installation Package to Upgrade ServerProtect Remotely
    • Perform a Silent Mode Installation to Upgrade the Normal Servers
      • Installing ServerProtect in Silent Mode
    • Use the Deploy Program to Upgrade the Normal Servers
  • Managing ServerProtect with Trend Micro Control Manager
    • Control Manager Integration Summary
    • Registering With Trend Micro Control Manager
    • Verifying ServerProtect status in Control Manager
    • Unregistering from Control Manager
  • Technical support
    • Troubleshooting resources
      • Using the support portal
      • Threat encyclopedia
    • Contacting Trend Micro
      • Speeding up the support call
    • Sending suspicious content to Trend Micro
      • Email Reputation Services
      • File Reputation Services
      • Web Reputation Services
    • Other resources
      • Download center
  • Converting the ServerProtect Trial Version
    • The Software Evaluation Period Window
    • Viewing the Serial Number List
    • Updating a Serial Number
Additional Features
To help IT professionals protect their networks with more flexibility, ServerProtect includes additional features.
Related information
  • Centralized Management
  • Enhanced Network Security on Installation
  • Swift Response to Virus Outbreaks
  • Flexible Control over Infected Files
  • NetworkTrap Tool
  • State-of-the-Art Virus Detection Technology
  • Viewable Scanning Statistics
  • Compatibility
Online Help Center

Support
For Home For Business


Privacy Notice
© 2025 Trend Micro Incorporated. All rights reserved.
Table of Contents
  • Getting Started with Trend Micro ServerProtect
    • Introduction to Trend Micro ServerProtect
    • Operating System Support
    • What’s New in ServerProtect 5.8 Patch 3
    • What’s New in ServerProtect 5.8
    • How Does ServerProtect Work
      • How Does ServerProtect Manage Servers
      • Communication Methods
    • ServerProtect Architecture
      • The Management Console
      • The Information Server
        • Information Server Tips
      • The Normal Server
      • ServerProtect Domains
    • Real-time Scan Versus On-demand Scan (Scan Now)
    • Working with Tasks
    • When ServerProtect Finds a Virus (Virus Actions)
    • Virus Logs
    • Deploying Updates
    • ServerProtect Virus Detection Technology
      • Pattern Matching
      • MacroTrap
        • How MacroTrap Works
      • Compressed Files
      • Damage Cleanup Services
      • OLE Layer Scan
      • IntelliScan
      • ActiveAction
        • When to Select ActiveAction
      • Mapped Network Drive Scan
    • Additional Features
      • Centralized Management
      • Enhanced Network Security on Installation
      • Swift Response to Virus Outbreaks
      • Flexible Control over Infected Files
      • NetworkTrap Tool
      • State-of-the-Art Virus Detection Technology
      • Viewable Scanning Statistics
      • Compatibility
  • Installing ServerProtect
    • Recommended System Requirements
      • Normal Server
      • Information Server
      • Management Console
        • For Server Environment
        • For Client Environment
        • For NetWare Environment
    • Installation Scenarios
      • Specifying Your Installation Environment
      • Firewall Setting for ServerProtect Components
      • Installation under Microsoft Windows Environment
      • Installation under NetWare Environment
      • Installation In An Environment Combined of Microsoft Windows and Novell NetWare
      • Managing ServerProtect Across a Wide Area Network
    • Installing ServerProtect
      • Before Installing ServerProtect
      • Installing the Complete ServerProtect Package
      • Installing the Management Console
      • Installing an Information Server
      • Installing a Normal Server
        • Installing a Normal Server from the Setup Program
          • Installing a Windows Normal Server from the Setup Program
          • Installing a NetWare Normal Server from the Setup Program
        • Installing a Normal Server from the Management Console
          • Installing a Microsoft Windows Normal Server from the Management Console
          • Installing a Novell Netware Normal Server from the Management Console
      • Deploying through Microsoft SMS
      • Installing ServerProtect in Silent Mode
    • Removing ServerProtect
      • Removing a Normal Server Under the Windows Environment
      • Removing a Normal Server Under NetWare Environment
      • Removing an Information Server
      • Removing the Management Console
  • Managing ServerProtect
    • Using the Management Console
      • Opening the Management Console
      • The Main Window View of the Management Console
        • Main Menu
        • Side Bar
        • Domain Browser Tree
        • Configuration Area
    • Managing ServerProtect Domains
      • Creating ServerProtect Domains
      • Renaming ServerProtect Domains
      • Deleting ServerProtect Domains
      • Moving Normal Servers between Domains
    • Managing Information Servers
      • Selecting Information Servers
    • Managing Normal Servers
      • Moving a Normal Server between Domains
      • Moving a Normal Server between Information Servers
    • Configuring Updates
      • Update Components
        • How Updates Work
        • Verifying the Current Version of Files
      • Downloading Updates
        • Configuring a Download Source
          • Setting Trend Micro Update Server as the Download Source
          • Setting a Local or Network Drive as the Download Source
          • Creating a Download Source Folder
        • Using Download Now
        • Configuring a Scheduled Download
      • Configuring Download Settings
        • Configuring the Download Settings
        • Configuring the Proxy Server Settings
    • Deploying Updates
      • Configuring Deploy Now
      • Configuring a Scheduled Deployment
      • Rolling Back the Previous Deployment Action
    • Managing Tasks
      • ServerProtect Task Wizard
      • Default Tasks
      • Creating Tasks
        • Creating a Task
        • Creating a Scheduled Task
        • Specifying a Target for Scan Now
        • Creating a Default Task
      • Opening the Existing Task List
      • Running an Existing Task
      • Modifying Existing Tasks
        • Modifying an Existing Task
        • Modifying a Target Server for an Existing Task
        • Modifying a Task Definition for an Existing Task
      • Viewing an Existing Task
      • Removing an Existing Task
    • Configuring Notification Messages
      • Standard Alerts
        • Notification Events
        • Configuring a Standard Alert
      • Outbreak Alerts
        • Configuring an Outbreak Alert
      • Setting Alert Methods
        • Configuring an Alert to be Sent by Internet Mail
    • Scanning Viruses
      • Defining Actions Against Viruses
      • Scanning Profiles
        • Saving a Scanning Profile
        • Deleting a Scanning Profile
    • Using Real-Time Scan
      • Configuring Real-Time Scan
    • Using Scan Now (Manual Scan)
      • Configuring Scan Now
      • Running the Scan Now Tool on Windows Normal Servers
        • Running the Scan Now Tool
        • Stopping the Scan Now Tool
    • Scheduled Scanning
      • Configuring a Scheduled Scan
    • Selecting File Types to Scan
      • Supported File Extensions for Scanning
  • Upgrading Existing ServerProtect
    • Overview of ServerProtect Upgrade Feature
    • Use the Installation Package to Upgrade ServerProtect Locally
    • Use the Installation Package to Upgrade ServerProtect Remotely
    • Perform a Silent Mode Installation to Upgrade the Normal Servers
      • Installing ServerProtect in Silent Mode
    • Use the Deploy Program to Upgrade the Normal Servers
  • Managing ServerProtect with Trend Micro Control Manager
    • Control Manager Integration Summary
    • Registering With Trend Micro Control Manager
    • Verifying ServerProtect status in Control Manager
    • Unregistering from Control Manager
  • Technical support
    • Troubleshooting resources
      • Using the support portal
      • Threat encyclopedia
    • Contacting Trend Micro
      • Speeding up the support call
    • Sending suspicious content to Trend Micro
      • Email Reputation Services
      • File Reputation Services
      • Web Reputation Services
    • Other resources
      • Download center
  • Converting the ServerProtect Trial Version
    • The Software Evaluation Period Window
    • Viewing the Serial Number List
    • Updating a Serial Number
Close