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When you install ScanMail with a remote SQL server, an account is required to connect to the remote SQL server. If the password for this account is changed, the password needs to be manually updated in the ScanMail configuration file.
To manually update the remote SQL server account password:

Procedure

  1. Open the command line interface and navigate to the ScanMail installation path tool folder.
    The default path is C:\Program Files\Trend Micro\Smex\tools
  2. Use toolChangeRemoteDBPWD.exe to encrypt the new password by typing the following:
    toolChangeRemoteDBPWD.exe -p <output_folder_path> -c <password>
  3. Replace dbcfg_SQLPassword.txt with the newly generated file. The encrypted password file can be found at:
    • ScanMail installation path\config\dbcfg_SQLPassword.txt
  4. Restart the ScanMail Master service.
Keywords: manually updating password,remote SQL server password changed