Resending Quarantined Messages

Procedure

1. Click Quarantine → Query.
   The Quarantine Query screen displays.
2. Set up and run a query for the kind of message you want to resend.
   The query runs and displays the results at the bottom of the screen.
3. Select the email messages that you want to resend from the results of your query.
4. Do one of the following:
   • Click Resend as new message to send the quarantined email message as an attachment in the notification email.
   • Click Resend original message to send the quarantined email message within the email message body, and then confirm on the pop-up message that appears.
   The Quarantine > Resend screen opens displaying resending options.
5. Click Add original recipients to have ScanMail send the email message to the original recipient.
6. Type an email address in the forward field. ScanMail will send the quarantined email message to the person at this email address in addition to, or instead of, the original recipient.

   Note Type the recipient's email address in the Fw field for ScanMail with Exchange Server 2019 and 2016 Edge Transport server role.

7. Append the original email message:
   1. Click Append the original email subject.
      This has ScanMail include the message that appears in the subject line when it resends the email message.
   2. Type a new subject for the resent email in the Subject field or do nothing to accept the default.
      The default subject line cautions the recipient about opening a resent email message.
8. Type a message in the Body field for ScanMail to use as the body of your resent email message.
9. Click Delete all related quarantined files after resending to have ScanMail delete the original quarantined message after it is resent.
   By default, ScanMail keeps email messages when they are resent (the check box is clear).
10. Click Resend Now.
    ScanMail sends the email message immediately. A progress bar appears to show you the progress of the resend process.
11. When the Resend process is complete, click OK to return to the Quarantine Query screen.

    Note Automatically deleting messages after resending deletes the quarantine record in the database.