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In some circumstances, such as when SMDreal is manually halted, some unscannable email messages may be held in the system mailbox, mail.box. If this occurs, manually scan the system mailbox and release the held messages.
To scan the system mailbox and release the held email messages:
  1. Load the SMDreal server task and verify its status is idle.
  2. Go to Actions → Manual Scan → Databases to scan and add mail.box to the list.
  3. Click Scan Now or load smddbs on the Domino console. All messages in the system mailbox will be scanned and all held messages will be released.
Note
Note
A manual scan of the system mailbox will use the rules set in the currently active Mail Scan policy.