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Use the following troubleshooting-related utilities and commands with caution. Trend Micro recommends contacting your support provider before modifying any internal IMSVA files.
  • Admin database
    Open /opt/trend/imss/config/odbc.ini and check the value of the key database
  • EUQ database
    Open /opt/trend/imss/config/euqodbc.ini and check the value of the key database.
    Note
    Note
    If you use the internal database, the default password of the database is postgreSQL.
  • Firewall setting check:
    iptables -nvxL
  • PostgreSQL command line tool:
    /opt/trend/imss/PostgreSQL/bin/psql -U sa -d imss
    Note
    Note
    imss refers to the admin database name that you obtain from /opt/trend/imss/config/odbc.ini.
  • cdt (password: "trend")—Collect the following information:
    • Configuration information
    • Logs
    • Core dumps
  • Other utilities:
    • pstack: shows the callstack of the process, including all threads
    • ipcs: lists all IPCs in the current system
    • gdb: the debugger
    • tcpdump: sniffs network packages
    • netstat: lists current network connection