Views:

Procedure

  1. Open the parent device’s management console and navigate to Administration → IMSVA Configuration → Connections → Child IP.
  2. Verify that the IP address of the child is on the Child IP Address List.
  3. In the Configuration Wizard, verify that Child is selected for the device role.
  4. Verify that the Admin Database is accessible.
  5. Unregister the MCP agent (if MCP agent is enabled).
  6. Verify that no other child device registered to the parent has the same IP address as the device you are trying to register.
  7. Remove all the logs and quarantined messages.
  8. Change the configuration and restart the services.
  9. The parent device management console (in the Configuration Wizard) makes the initial request.