Querying Message Tracking Logs

Procedure

1. Go to Logs → Query.
   The Log Query screen appears.
2. Next to Type, select Message tracking.
   The query screen for message event logs appears.
3. Next to Dates, select a date and time range.
4. Specify any of the following additional information:
   • Subject
   • Message ID
   • Sender
   • Recipient(s)
   • Attachment(s)

   Note Use the asterisk wildcard for partial searches on any field.

5. Click Display Log.
   A timestamp, sender, recipient, subject, and last known action appear for each event.
6. Click the timestamp link to see the following information:
   • Timestamp
   • Sender
   • Recipient
   • Subject
   • Original size
   • Attachments
   • Message ID
   • Internal ID
   • Scanner
   • Final action
   • Action details
7. Perform any of the additional actions:
   • To change the number of items that appears in the list at a time, select a new display value from the drop-down box on the top of the table.
   • To print the query results, click Print current page.
   • To save the query result to a comma-separated value file, click Export to CSV.