Querying URL Click Tracking Logs

Procedure

1. Go to Logs → Query.
2. Next to Type, select URL click tracking.
   The query screen for URL click tracking logs appears.
3. Next to Dates, select a date and time range.
4. Next to URL, specify any URL to search for.
5. Specify any of the following additional information:
   • Sender
   • Recipient(s)
   • Message ID

   Note Each URL click tracking log consists of email message information and URL click information. Email message information, including Sender, Recipient(s) and Message ID, is generated by IMSS, and URL click information, including Timestamp, URL, Blocked, Warned and Clicked Through, is obtained from the Time-of-Click Protection service. IMSS combines information from the two sources before providing logs for query. If you find email message related fields shown as not available in query results, the possible reasons are as follows: IMSS stores email message information only for a certain period of time, which can be configured in log settings. If a user queries logs whose email message information is outdated but URL click information does not expire without specifying any field, those logs will be shown in query results, but the email message related fields will be regarded as not available. However, if a user queries such logs by specifying any of the email message related fields, those logs will not shown because IMSS cannot match the specified field values. Each IMSS server has its own email message information for logs, while URL click tracking logs are generated by Activation Codes. If multiple IMSS servers share one Activation Code, an IMSS server might hold logs whose email message information belongs to other IMSS servers. When a user queries logs on that server, the situation is similar to that described for outdated email message information.

6. Click Display Log.
   A click timestamp, message sender, recipient, URL, message ID, and whether the URL is blocked, warned or clicked through appear for each record.
7. Perform any of the additional actions:
   • To change the number of items that appears in the list at a time, select a new display value from the drop-down box on the top of the table.
   • To sort the table, click the column title.
   • To print the query results, click Print current page.
   • To save the query result to a comma-separated value file, click Export to CSV.