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One of the following issues may occur when trying to access the IM Security product console:
  • Inaccessible product console
  • Missing User name and Password field
  • Unrecognized User name and Password

Procedure

  1. Check whether the account used to access the product console belongs to the local Administrators group.
  2. Use Windows Services Panel to verify whether Trend Micro IM Security Server is started.
  3. Ensure that the web service is started.
  4. Verify whether the IM Security administrator account has not been changed. Otherwise, obtain the latest account user name and password.
  5. Check the network connection and HTTP port being used.
  6. Check that the IM Security website has been added to the browser's Trusted Sites.
    Note
    Note
    Trend Micro recommends operating Internet Explorer 10 or later in compatibility view.
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