Views:
One of the following issues may occur:
  • Product registration was successful, however, no Activation Code (AC) was received from Trend Micro
  • Unable to activate IM Security during installation or through the product console

Procedure

  1. Register IM Security to obtain an Activation Code.
    Note
    Note
    Do not use the Registration Key when activating IM Security. Otherwise, product activation will not work.
  2. Verify the Activation Code used. Be sure to use the following format (excluding dashes) when specifying the AC:
    XX-XXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
  3. If there are messages or logs related to product activation, check for the possible solutions offered by the logs or messages.