Senders can be manually added to the list on the Approved Senders or Blocked Senders screen, or automatically added using the Deliver & Approve Sender or Delete & Block Sender button on the Quarantine screen.

See Managing Quarantined Messages.

To manually add senders to the list, follow these steps:

  1. Go to the following web address for your region to access the End User Quarantine console:
  2. Go to the Approved Senders or Blocked Senders screen.
  3. Optionally, specify a Managed Account at the top of the screen.
    Note:

    Selecting the Managed Account of All managed accounts includes all managed accounts and your primary account.

  4. In the Email address field, type a sender. A sender can be a specific email address or all addresses from a specific domain or subdomain.

    • Filter a specific email address by typing that email address.

    • Filter all addresses from a domain by using an asterisk (*) to the left of the at sign (@) in the email address. For example, *@example.com will filter all email addresses in the example.com domain.

    • Filter all addresses from a subdomain by using an asterisk (*) to the left of the at sign (@) and also using an asterisk (*) in place of the subdomain in the email address. For example, *@*.example.com will filter all email addresses in all subdomains of the example.com domain.

    The following table displays format examples that are valid or not valid:

    Table 1. Format Examples for Approved Senders

    Valid

    Not Valid

    name@info.example.com

    name@*.example.com

    *@example.com

    *@*.com

    *@server.example.com

    *@*

    *@*.example.com

  5. Click Add to List. The address or domain you typed is validated and appears in the list.
    Note:

    Hosted Email Security validates the format of the sender address before adding the sender to the list. If you receive multiple formatting error messages and are sure that the address provided is accurate, a console time-out may have occurred. Reload the page and try again.

Parent topic: About Approved and Blocked Senders