The following tables explain PolicyServer error messages. The tables are grouped by
category.
Administrator Alerts
|
Message ID
|
Description
|
Applications
|
|
100002
|
Identifying Device
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100003
|
Security Violation
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100007
|
Critical Severity
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100019
|
Policy Change Unsuccessful
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100045
|
Unsupported configuration
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100046
|
Enterprise Pool created
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100047
|
Enterprise Pool deleted
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100048
|
Enterprise Pool modified
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100049
|
Admin User locked due to too many failed logins.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100052
|
Policy Value Integrity Check Failed
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100053
|
Policy request aborted due to failed policy integrity check.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100054
|
File request aborted due to failed policy integrity check.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100055
|
Admin Authentication Succeeded
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100056
|
Admin Authentication Failed
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100062
|
Admin Password Reset
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100463
|
Unable to remove user. Try again.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100464
|
Unable to unable user. Try again.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100470
|
Unable to change Self Help password. A response to one of the
personal challenge questions was incorrect.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
102000
|
Enterprise Added
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
102001
|
Enterprise Deleted
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
102002
|
Enterprise Modified
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
102003
|
The number of users has exceeded the maximum allowed by this
license. Reduce the number of existing users to restore this
user account.
|
PolicyServer
|
|
200000
|
Administrator updated policy
|
PolicyServer
|
|
200001
|
Administrator added policy
|
PolicyServer
|
|
200002
|
Administrator deleted policy
|
PolicyServer
|
|
200003
|
Administrator enabled application
|
PolicyServer
|
|
200004
|
Administrator disabled application
|
PolicyServer
|
|
200100
|
Administrator added user
|
PolicyServer
|
|
200101
|
Administrator deleted user
|
PolicyServer
|
|
200102
|
Administrator updated user
|
PolicyServer
|
|
200103
|
Administrator added user to group
|
PolicyServer
|
|
200104
|
Administrator removed user from group
|
PolicyServer
|
|
200200
|
User added
|
PolicyServer
|
|
200201
|
User deleted
|
PolicyServer
|
|
200202
|
User added to group
|
PolicyServer
|
|
200203
|
User removed from group
|
PolicyServer
|
|
200204
|
User updated
|
PolicyServer
|
|
200300
|
Administrator deleted device
|
PolicyServer
|
|
200301
|
Administrator added device to group
|
PolicyServer
|
|
200302
|
Administrator removed device from group
|
PolicyServer
|
|
200500
|
Administrator added group
|
PolicyServer
|
|
200501
|
Administrator deleted group
|
PolicyServer
|
|
200502
|
Administrator updated group
|
PolicyServer
|
|
200503
|
Administrator copy/pasted group
|
PolicyServer
|
|
200600
|
PolicyServer update applied.
|
PolicyServer
|
|
200602
|
User added to device
|
PolicyServer
|
|
200603
|
User removed from device
|
PolicyServer
|
|
200700
|
Event executed successfully
|
PolicyServer
|
|
200701
|
Failed event execution
|
PolicyServer
|
|
200800
|
Event installed successfully
|
PolicyServer
|
|
200801
|
Failed to install event
|
PolicyServer
|
Audit Log Alerts
|
Message ID
|
Description
|
Applications
|
|
100015
|
Log Message
|
Full Disk Encryption, File Encryption, DriveArmor,
KeyArmor, or PolicyServer
|
|
103000
|
Audit Log Connection Opened
|
Full Disk Encryption, File Encryption, DriveArmor,
KeyArmor, or PolicyServer
|
|
103001
|
Audit Log Connection Closed
|
Full Disk Encryption, File Encryption, DriveArmor,
KeyArmor, or PolicyServer
|
|
103100
|
Audit Log Record Missing
|
Full Disk Encryption, File Encryption, DriveArmor,
KeyArmor, or PolicyServer
|
|
103101
|
Audit Log Record Integrity Missing
|
Full Disk Encryption, File Encryption, DriveArmor,
KeyArmor, or PolicyServer
|
|
103102
|
Audit Log Record Integrity Compromised
|
Full Disk Encryption, File Encryption, DriveArmor,
KeyArmor, or PolicyServer
|
|
103103
|
Audit Log Record Integrity Validation
Started
|
Full Disk Encryption, File Encryption, DriveArmor,
KeyArmor, or PolicyServer
|
|
104003
|
Authentication method set to
SmartCard.
|
Full Disk Encryption, File Encryption, DriveArmor,
KeyArmor, or PolicyServer
|
|
904008
|
Unable To Send Log Alert
|
Full Disk Encryption, File Encryption, DriveArmor,
KeyArmor, or PolicyServer
|
Certificate Alerts
|
Message ID
|
Description
|
Applications
|
|
104008
|
Certificate expired.
|
Full Disk Encryption, File Encryption, PolicyServer
|
Device Alerts
|
Message ID
|
Description
|
Applications
|
|
100001
|
PDA to Desktop Sync Authentication was unsuccessful. There was no device ID for this
PDA found.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100012
|
Device is not in its own Password Authentication File. PAF corrupted?
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100044
|
Lock Device Action Received
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100100
|
Install Started
|
Full Disk Encryption, File Encryption
|
|
100101
|
Install Completed
|
Full Disk Encryption, File Encryption
|
|
100462
|
Unable to connect to PolicyServer.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
101001
|
The network connection is not working. Unable to get policy files from PolicyServer.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
101002
|
Corrupted PAF (DAFolder.xml) file
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
105000
|
Unable to synchronize policies with client. Verify that there is a network connection
and try again.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
200400
|
Device added
|
PolicyServer
|
|
200401
|
Device deleted
|
PolicyServer
|
|
200402
|
Device added to group
|
PolicyServer
|
|
200403
|
Device removed from group
|
PolicyServer
|
|
200404
|
Device modified
|
PolicyServer
|
|
200405
|
Device status updated
|
PolicyServer
|
|
200406
|
Device status reset
|
PolicyServer
|
|
200407
|
Device Kill Issued
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
200408
|
Device Lock Issued
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
200409
|
Device Synchronized
|
PolicyServer
|
|
904012
|
User Not Allowed To Register New Device
|
PolicyServer
|
|
1000052
|
Uninstall of product
|
Full Disk Encryption, File Encryption
|
|
1000053
|
Product Uninstall Denied By Policy
|
Full Disk Encryption, File Encryption
|
|
907001
|
Database corruption
|
Full Disk Encryption
|
|
907002
|
Database fixed successfully
|
Full Disk Encryption
|
|
907003
|
Unable to fix database
|
Full Disk Encryption
|
|
907004
|
Data disk database corruption
|
Full Disk Encryption
|
|
907005
|
Data disk database fixed successfully
|
Full Disk Encryption
|
|
907006
|
Unable to fix data disk database
|
Full Disk Encryption
|
Error Alerts
|
Message ID
|
Description
|
Applications
|
|
100005
|
General Error
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100006
|
Application Error
|
Full Disk Encryption, File Encryption, PolicyServer
|
Full Disk Encryption Activity Alerts
|
Message ID
|
Description
|
Applications
|
|
300700
|
Device log maximum size limit reached, event log
truncated.
|
Full Disk Encryption
|
|
400001
|
User has successfully logged in.
|
Full Disk Encryption
|
|
400002
|
User login failed.
|
Full Disk Encryption
|
|
400003
|
Device decryption started.
|
Full Disk Encryption
|
|
400004
|
Device Encryption Started.
|
Full Disk Encryption
|
|
400005
|
Mounted encrypted partition.
|
Full Disk Encryption
|
|
400006
|
Restored native OS MBR.
|
Full Disk Encryption
|
|
400007
|
Restored Application MBR.
|
Full Disk Encryption
|
|
400008
|
Device encryption complete
|
Full Disk Encryption
|
|
400009
|
Device Decryption Completed
|
Full Disk Encryption
|
|
400010
|
Device Encryption In Progress
|
Full Disk Encryption
|
|
400011
|
System MBR Corrupt
|
Full Disk Encryption
|
|
400012
|
System Pre-boot Kernel Deleted
|
Full Disk Encryption
|
|
401000
|
Recovery Console accessed
|
Full Disk Encryption
|
|
401009
|
Recovery Console error
|
Full Disk Encryption
|
|
401010
|
Decryption in place started
|
Full Disk Encryption
|
|
401011
|
Decryption in place stopped
|
Full Disk Encryption
|
|
401012
|
Decryption in place complete
|
Full Disk Encryption
|
|
401013
|
Decryption of removable device started
|
Full Disk Encryption
|
|
401014
|
Decryption to removable device stopped
|
Full Disk Encryption
|
|
401015
|
Decryption to removable device
complete
|
Full Disk Encryption
|
|
401018
|
Decryption in place error
|
Full Disk Encryption
|
|
401019
|
Decryption to removable device error
|
Full Disk Encryption
|
|
401020
|
Encrypted files accessed
|
Full Disk Encryption
|
|
401021
|
Encrypted files modified
|
Full Disk Encryption
|
|
401022
|
Encrypted files copied to removable
device
|
Full Disk Encryption
|
|
401029
|
Encrypted files access error
|
Full Disk Encryption
|
|
401030
|
Network administration accessed
|
Full Disk Encryption
|
|
401031
|
PolicyServer address changed
|
Full Disk Encryption
|
|
401032
|
PolicyServer port number changed
|
Full Disk Encryption
|
|
401033
|
Switched to IPv6
|
Full Disk Encryption
|
|
401034
|
Switched to IPv4
|
Full Disk Encryption
|
|
401035
|
Switched to dynamic IP configuration
|
Full Disk Encryption
|
|
401036
|
Switched to static IP configuration
|
Full Disk Encryption
|
|
401037
|
DHCP port number changed
|
Full Disk Encryption
|
|
401038
|
IP address changed
|
Full Disk Encryption
|
|
401039
|
Subnet mask changed
|
Full Disk Encryption
|
|
401040
|
Broadcast address changed
|
Full Disk Encryption
|
|
401041
|
Gateway changed
|
Full Disk Encryption
|
|
401042
|
Domain name changed
|
Full Disk Encryption
|
|
401043
|
Domain name servers changed
|
Full Disk Encryption
|
|
401049
|
Network administration error
|
Full Disk Encryption
|
|
401050
|
User administration accessed
|
Full Disk Encryption
|
|
401051
|
User added
|
Full Disk Encryption
|
|
401052
|
User removed
|
Full Disk Encryption
|
|
401053
|
User modified
|
Full Disk Encryption
|
|
401069
|
User administration error
|
Full Disk Encryption
|
|
401070
|
Locally stored logs accessed
|
Full Disk Encryption
|
|
401079
|
Locally stored logs access error
|
Full Disk Encryption
|
|
401080
|
Original MBR restored
|
Full Disk Encryption
|
|
401089
|
Original MBR restoration error
|
Full Disk Encryption
|
|
401090
|
Default theme restored
|
Full Disk Encryption
|
|
401099
|
Default theme restoration error
|
Full Disk Encryption
|
|
402000
|
Application Startup
|
Full Disk Encryption
|
|
402001
|
Application Shutdown
|
Full Disk Encryption
|
|
600001
|
Update was successful in the Pre-boot.
|
Full Disk Encryption
|
|
600002
|
Pre-boot Update failed
|
Full Disk Encryption
|
|
905003
|
Move disk successful FDE
|
Full Disk Encryption
|
|
905004
|
Move disk failed
|
Full Disk Encryption
|
Installation Alerts
|
Message ID
|
Description
|
Applications
|
|
100004
|
Install Error
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100020
|
Successful Installation
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
905002
|
Install disks failed
|
Full Disk Encryption
|
|
905003
|
Move disk successful
|
Full Disk Encryption
|
Login / Logout Alerts
|
Message ID
|
Description
|
Applications
|
|
100013
|
Failed Login Attempt
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100014
|
Successful Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100016
|
Unable to log in. Use Remote Authentication to provide the PolicyServer
Administrator with a challenge code.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100021
|
Unsuccessful ColorCode Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100022
|
Unsuccessful Fixed Password Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100023
|
Unsuccessful PIN Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100024
|
Unsuccessful X99 Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100028
|
Successful ColorCode Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100031
|
Successful X9.9 Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100032
|
Successful Remote Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100035
|
Successful WebToken Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100036
|
Unsuccessful WebToken Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100050
|
Fixed Password login blocked due to lockout.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100051
|
User Login Successfully Unlocked
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100057
|
LDAP User Authentication Succeeded
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100058
|
LDAP User Authentication Failed
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100059
|
LDAP User Password Change Succeeded
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100060
|
LDAP User Password Change Failed
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100061
|
Access request aborted due to failed policy integrity check.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100070
|
Successful Logout
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100433
|
The ColorCode passwords do not match.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100434
|
Unable to change ColorCode. The new ColorCode must be different than the
current one.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100435
|
Unable to change ColorCode. The new ColorCode must meet the minimum length
requirements defined by PolicyServer.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100436
|
Unable to change ColorCode. The new ColorCode must be different than any
previous ColorCode used.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100437
|
ColorCode Change Failure - Internal Error
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100459
|
X9.9 Password Change Failure - Unable to connect to PolicyServer Host
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100460
|
X9.9 Password Change Failure - Empty Serial Number
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100461
|
X9.9 Password Change Failure - Internal Error
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
101004
|
Unable to reset locked device.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
104000
|
Smart Card login successful.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
104001
|
Smart Card login unsuccessful. Check that the card is seated properly and that
the Smart Card PIN is valid.
|
Full Disk Encryption, File Encryption, PolicyServer
|
Mobile Device Alerts
|
Message ID
|
Description
|
Applications
|
|
100037
|
Palm Policy Database is missing
|
Full Disk Encryption, File Encryption, or PolicyServer
|
|
100038
|
Palm Encryption Error
|
Full Disk Encryption, File Encryption, or PolicyServer
|
|
100039
|
PPC Device Encryption Changed
|
Full Disk Encryption, File Encryption, or PolicyServer
|
|
100040
|
PPC Encryption Error
|
Full Disk Encryption, File Encryption, or PolicyServer
|
OCSP Alerts
|
Message ID
|
Description
|
Applications
|
|
104005
|
OCSP certificate status good.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
104006
|
OCSP certificate status revoked.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
104007
|
OCSP certificate status unknown.
|
Full Disk Encryption, File Encryption, PolicyServer
|
OTA Alerts
|
Message ID
|
Description
|
Applications
|
|
100041
|
OTA Object Missing or Corrupt.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100042
|
OTA Sync Successful
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100043
|
OTA Device Killed
|
Full Disk Encryption, File Encryption, PolicyServer
|
Password Alerts
|
Message ID
|
Description
|
Applications
|
|
100017
|
Change Password Error
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100018
|
Password Attempts Exceeded
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100025
|
Password Reset to ColorCode
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100026
|
Password Reset to Fixed
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100027
|
Password Reset to PIN
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100029
|
Successful Fixed Password Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100030
|
Successful PIN Password Login
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100033
|
Unable to Reset Password
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100432
|
Unable to change password. The new password must be different than the current
password.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100439
|
Unable to change password. The passwords do not match.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100441
|
Unable to change password. The password field cannot be empty.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100442
|
Unable to change password. The password does not meet the minimum length
requirements defined by PolicyServer.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100443
|
Unable to change password. Numbers are not permitted.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100444
|
Unable to change password. Letters are not permitted.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100445
|
Unable to change password. Special characters are not permitted.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100446
|
Unable to change password. The password cannot contain the user
name.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100447
|
Unable to change password. The password does not contain enough special
characters.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100448
|
Unable to change password. The password does not contain enough
numbers.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100449
|
Unable to change password. The password does not contain enough
characters.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100450
|
Unable to change password. The password contains too many consecutive
characters.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100451
|
Unable to change password. The new password must be different than any
previous password used.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100452
|
Password Change Failure - Internal Error
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
101003
|
Successfully changed Fixed Password.
|
Full Disk Encryption, File Encryption, PolicyServer
|
PIN Change Alerts
|
Message ID
|
Description
|
Applications
|
|
100438
|
Unable to change PIN. The PINs do not match.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100440
|
Unable to change PIN. One of the fields are empty.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100453
|
Unable to change PIN. The PINs do not match.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100454
|
able to change PIN. The new PIN cannot be the same as the old PIN.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100455
|
Unable to change PIN. The new PIN does not meet the minimum length
requirements defined by PolicyServer.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100456
|
Unable to change PIN. The PIN cannot contain the user name.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100457
|
Unable to change PIN. The new PIN must be different than any previous PIN
used.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
100458
|
PIN Change Failure - Internal Error
|
Full Disk Encryption, File Encryption, PolicyServer
|
Smart Card Alerts
|
Message ID
|
Description
|
Applications
|
|
104002
|
Registered SmartCard.
|
Full Disk Encryption, File Encryption, PolicyServer
|
|
104004
|
Unable to register Smart Card. Check that the card is seated properly and that
the Smart Card PIN is valid.
|
Full Disk Encryption, File Encryption, PolicyServer
|