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When attempting to install or upgrade the Endpoint Encryption Deployment Tool, the following error may appear:

Parent topic: Troubleshooting the Endpoint Encryption Deployment Tool

Resolution

This issue may occur if the Windows service Trend Micro Endpoint Encryption Deployment Tool Service is unable to connect to the database.

  1. Save a backup copy of the Endpoint Encryption Deployment Tool database file before attempting to upgrade again.

    The default full path for the database file is as follows: C:\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMEE\db\tmtb.db

  2. Stop the Windows service Trend Micro Endpoint Encryption Deployment Tool Service.
  3. Try to install or upgrade the Endpoint Encryption Deployment Tool again.