In case you encounter any problem in using the Trend Micro Email Security Directory Synchronization Tool, you can collect diagnostic logs and send them to for analysis to provide any solution.
The diagnostic log files are located at the following directory:
…\Trend Micro\Trend Micro Email Security Directory Sync Client\logs\
The Directory Synchronization Tool creates the following three types of logs:
  • dsaconfig.log: Contains the UI configuration log details.
  • dsaservice.log: Contains synchronization tool service log details.
  • dsamonitor.log: Contains monitor log details.