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Once you have established that the IP address is being blocked, you can send a removal request for each list.

  1. Check the status of your IP address. For more information, see Step 1: Determine Your IP Address.
  2. Send a request to have it removed.

    • Send a request to your administrator or ISP provider.

    • If you are the administrator or ISP provider, send a request to Trend Micro.

      1. Click Request to be removed from the global blocked list.

      2. Provide the requested information on the form.

      3. Click Send.

    Note:

    Removal requests have to come from an authoritative account such as: abuse@(domain name) or postmaster@(domain name). This ensures that Trend Micro is contacting the valid owner of the IP blocks.

Parent topic: Blocked?