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The following errors are displayed in Deep Security Manager when activating a virtual machine protected by Deep Security Virtual Appliance. These errors appears even when the activation is successful:
  • Anti-Malware Engine Offline
  • Rebuild Baseline Failure (Agent or Appliance error)
  • Integrity Monitoring Engine Offline
The issue remains unresolved even when the following troubleshooting tasks are performed:
  • Confirm that vSphere Endpoint is already installed.
  • Confirm that VMware tools are installed and up to date.
  • Confirm that VMCI and VSEPFLT drivers are installed and running on the VM.
  • Synchronize vCenter on the DSM console.
  • Deactivate and reactivate the Deep Security Virtual Appliance.
  • Deactivate and reactivate the particular VM with issue.
  • Reinstall VMware tools.
These errors appear because the virtual machine is not running VMversion 7 or above. To resolve the issue, you need to upgrade the VM to the latest hardware version.