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Deep Security verifies your signature on the Deep Security Agent to ensure that the software files have not changed since the time of signing. An integrity check occurs when:
  1. You're upgrading the Deep Security Agent.
  2. You're enabling a new security module so the kernel support is being updated.
If the validation fails, plugin installations and agent upgrades are blocked.

Troubleshoot

ID
Event
Reason
Solution
5302
Agent/Plugin package signature download failed.
The signature files used to check the integrity of the agent are not available in your update source. Your Deep Security Relay might not be upgraded to the required version.
  1. On the Alerts page, check for the "Relay Upgrade Required For Agent Integrity Check" alert. If the alert exists, see Supported Deep Security Relay versions and Upgrade Deep Security Relay accordingly. Confirm signature files sync to your update source.
  2. Confirm your signature files have synced to your update source.
  3. Attempt to upgrade your agent or send your updated policy again.
  4. If the issue isn't resolved, Create a diagnostic package and logs and send it to the Trend Micro support team.
5300
Agent/Plugin package signature validation failed.
The agent package might have been tampered with or something is wrong on the package.
  1. Backup and delete the possibly tampered file from your update source.
  2. Delete the corresponding agent package from Deep Security Manager.
  3. Re-download the agent package from the Download Center and import it to Deep Security Manager.
  4. Confirm the package has synced to your update source.
  5. Attempt to upgrade your agent or send your updated policy again.
  6. If the issue isn't resolved, Create a diagnostic package and logs and send it to the Trend Micro support team.
5301
Agent/Plugin package validation failed.
    
5303
Agent/Plugin package signature mismatch with the one in our policy.
    

Supported Deep Security Relay versions

The following Deep Security Relay versions are supported:
  • Deep Security 20
  • Deep Security FR 2020-04-16 (12.5.0.834)(Windows)
  • Deep Security FR 2020-05-19 (12.5.0.936)(Linux)
  • Deep Security 12.0 update 8 (12.0.0.967)
  • Deep Security 11.0 update 23 (11.0.1617)