You can use the Network Services Diagnostics screen to test network connections using network tools such as ping and to test connectivity to other network services such as the ActiveUpdate and Web Reputation Service servers.

Procedure

  1. Go to Administration → System Maintenance → Network Services Diagnostics.
  2. Select one or more enabled services and click Test.
    Wait for the connection test to complete. The time required depends on the network environment and the number of services selected. View the connection test result in the Result column.
    Important
    Important
    Deep Discovery Web Inspector uses HTTPS to communicate with cloud services. If the Deep Discovery Web Inspector upstream devices have the HTTPS decryption feature enabled, it is recommended that you ensure that the following domains and URLs are not decrypted by the upstream devices. Otherwise, cloud query can fail and some Deep Discovery Web Inspector features might not work correctly.
    • https://ddwi26-p.activeupdate.trendmicro.com/activeupdate
    • https://ddwi26-wrs-p.activeupdate.trendmicro.com/activeupdate
    • https://olr.trendmicro.com/redirect/product_register.aspx
    • ddwi26-en-f.trx.trendmicro.com
    • grid-global.trendmicro.com
    • ddwi26-wis.trendmicro.com
    • ubr-testing.trendmicro.com
    • ddwi26-threatconnect.trendmicro.com