Views:
File samples were sent to Deep Discovery Inspector but no response was received from Virtual Analyzer.
To receive results, enable file submission to Virtual Analyzer.

Procedure

  1. Verify that Virtual Analyzer is enabled.
    For details, see Enabling Virtual Analyzer in the Deep Discovery Inspector Administrator's Guide.
  2. Go to Administration → Virtual Analyzer → File Submissions → Add and verify file submission rules are configured as follows:
    • Under Criteria, click the applicable file types.
    • Under Actions, click Submit.
      For details, see File Submission Rules in the Deep Discovery Inspector Administrator's Guide.
  3. Go to Dashboard → Virtual Analyzer Status and view the Virtual Analyzer status field on the Virtual Analyzer widget.
    1. If Virtual Analyzer status is "Disabled", enable Virtual Analyzer. Go to Administration → Virtual Analyzer → Setup to enable file submission to a Virtual Analyzer.
      For details, see Enabling Virtual Analyzer in the Deep Discovery Inspector Administrator's Guide.
    2. If the Virtual Analyzer status is "Enabled", restart Deep Discovery Inspector.
  4. Verify notification settings.
    For details, see Configuring Email Notification Settings in the Deep Discovery Inspector Administrator's Guide.
  5. If the problem persists, contact your technical support provider.