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For any issue not mentioned, run diagnostics to give test results and debug logs to your Trend Micro Deep Discovery Inspector support provider.

Procedure

  1. Open the preconfiguration console.
  2. Select 4) System Tasks, and press ENTER.
  3. Follow the instructions in Performing a Diagnostic Test in the Deep Discovery Inspector Installation and Deployment Guide.
  4. Generate a debug log.
    1. Go to https://<appliance IP address>/html/troubleshooting.htm.
    2. Go to Logs → Debug Logs
    3. Under Debug Log Settings, set the debug level to Debug for the modules you want to debug.
      To avoid performance loss, only set the debug level to Debug for required modules. Contact your support provider for advice on how to set the level to debug and obtain the debug report.
    4. Click Save.
    5. If possible, reproduce the issue.
    6. Select one or more debug logs to export.
      • Export debug log.
      • Export advanced debug log.
      • Select one or more dated debug logs under Export advanced debug log to export the advanced debug log for that date.
    7. Click Export.
      Tip
      Tip
      To conserve system resources, perform one export at a time.
    8. Under Debug Log Settings, click Reset to default log settings.
    9. Under Debug Log Maintenance, click Purge Debug Logs.