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Export settings from the management console to back up the Deep Discovery Email Inspector configuration. If a system failure occurs, you can restore the settings by importing the configuration file that you previously backed up.
Important
Important
Deep Discovery Email Inspector only supports restoring configurations from other Deep Discovery Email Inspector servers with a compatible license status and with the same firmware version, hardware model, and locale. For example, you cannot restore a server running version 5.1 with a configuration file backed up from a server running version 3.2 or earlier versions.
For more information on compatible licenses, see License Compatibility.
Note
Note
When exporting/importing your settings, the database will be locked. Therefore, all Deep Discovery Email Inspector actions that depend on database access will not function.
Trend Micro recommends:
  • Backing up the current configuration before each import operation
  • Performing the operation when Deep Discovery Email Inspector is idle. Importing and exporting affects Deep Discovery Email Inspector performance.
Back up settings to create a copy of Deep Discovery Email Inspector appliance configuration to restore the configuration in another Deep Discovery Email Inspector appliance or to revert to the backup settings at a later time. Replicate a configuration across several Deep Discovery Email Inspector appliances by restoring the same configuration file into each appliance.
Related information

License Compatibility

The following table indicates compatible product licenses. You can only restore configuration files backed up from other Deep Discovery Email Inspector servers with a compatible license, and with the same firmware version, hardware model, and locale.

License compatibility

License Activation
Advanced Threat Protection + Gateway Module
Gateway Module Only
Advanced Threat Protection Only
Advanced Threat Protection + Gateway Module
Compatible
Compatible
Compatible
Gateway Module Only
Not compatible
Compatible
Not compatible
Advanced Threat Protection Only
Not compatible
Not compatible
Compatible

Backup Recommendations

Trend Micro recommends exporting your settings to:
  • Keep a backup
    If Deep Discovery Email Inspector cannot recover from a critical problem, import your configuration backup after restoring the device to automatically implement the pre-failure configuration.
  • Replicate settings across several devices
    If you have several devices on your network, you do not need to separately configure most settings.

Backing Up a Configuration

During export, do not:
  • Access other management console screens or modify any settings
  • Perform any database operations
  • Start/stop any services on the device or in the group to which the device belongs
  • Launch other export or import tasks
You can back up settings from the screens and tabs listed in the following table.

Backed up configuration settings

Screen
Tab
Dashboard
Settings for all widgets only
Policies → Policy Management
Policy List
Content Filtering Rules
DLP Rules
Antispam Rules
Threat Protection Rules
Policies → Policy Objects
Notifications
Replacement File
Redirect Pages
Archive Servers
Data Identifiers
DLP Templates
Policies → Exceptions
Messages
Objects (local object exceptions only)
URL Keywords
Graymail Exceptions
Email Encryption Exceptions
Alerts / Reports → Alerts
Rules
Alerts / Reports → Reports
Schedules
Administration → Component Updates
Schedule
Source
Administration → System Settings
Operation Mode
Proxy
SMTP
Time (date and time format and NTP server settings only)
SNMP
Session Timeout
Certificate Management
Connection Security
Administration → Mail Settings
Connections
Message Delivery
Limits and Exceptions
SMTP Greeting
Edge MTA Relay Servers
Internal Domains
Administration → Integrated Products/Services
Syslog
LDAP
SFTP
Administration → Scanning / Analysis
Settings (Submission Filters , URL Submission Filtering, and Timeout Setting sections only)
File Passwords
Smart Protection
Smart Feedback
YARA Rules
Time-of-Click Protection
Business Email Compromise Protection
URL Scanning
Administration → Sender Filtering/Authentication
Approved Senders
Blocked Senders
DHA Protection
Email Reputation
Bounce Attack Protection
SMTP Traffic Throttling
SPF
DKIM Authentication
DKIM Signatures
DMARC
Administration → End-User Quarantine
User Quarantine Access
EUQ Digest
Administration → System Maintenance
Storage Maintenance
Administration → Accounts / Contacts
Accounts
Contacts

Procedure

  1. Go to Administration → System Maintenance → Back Up / Restore.
  2. Next to Configuration Settings Backup, click Export.
    A File Download window appears.
  3. Click Save to save the configuration file to local storage.

Restoring a Configuration

Restoring Deep Discovery Email Inspector settings replaces the original settings and rules, such as message delivery settings, with the imported configuration.
During import, do not:
  • Access other management console screens or modify any settings.
  • Perform any database operations.
  • Start/stop any services on the device or in the group to which the device belongs.
  • Launch other export or import tasks.
Note
Note
For information on the settings that you can restore, see Backing Up a Configuration.

Procedure

  1. Go to Administration → System Maintenance → Back Up / Restore.
  2. Next to Restore Configuration Settings, click Choose File or Browse and locate the file.
  3. Click Restore.
    All services restart. Depending on the settings and rules to restore, this may take some time.
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