The Endpoint Analysis Report icon can display the following
statuses:
Endpoint Analysis Report - Status Details
| Icon | Message | Description |
 |
Report
retrieved on <date + time>.
|
The
report was retrieved with new data and is ready to
open.
|
|
The report was retrieved with existing data and
is ready to open.
|
||
|
The
retrieval of existing data is pending.
|
||
 |
There is no correlational report for this
host.
|
There is no correlation report with new data for
this host. Additionally, an existing report does
not exist.
|
 |
Cannot retrieve latest correlational report.
[Error code]
|
You
can click to open existing report.
|
 |
Cannot retrieve correlational report. [Error
code]
|
There is no data to
retrieve.
|
 |
Retrieving
Endpoint Analysis Report. Please wait.
|
There is a report
to retrieve.
|
|
Report
retrieval failed. Trying to retrieve report again.
[Error code]
|
Deep Discovery Director is trying to retrieve the report again.
|
The following table describes the error codes that can appear and how to resolve the
issues.
Error Code Descriptions and Solutions
|
Error Code
|
Description
|
Solution
|
|
4
|
Retrieval of the Endpoint Analysis Report has timed out.
|
Verify that there are no connection issues between Deep Discovery Director (Internal
Network Analytics Version), Deep Discovery Director - Network Analytics
as a Service, and Trend Micro Apex Central.
|
|
11352
|
||
|
11356
|
||
|
11351
|
Trend Micro Apex Central encountered an unexpected error.
|
Verify that Trend Micro Apex Central works
normally.
|
|
11353
|
The Endpoint Sensor license is invalid.
|
Verify that the Endpoint Sensor license status is
normal on Trend Micro Apex Central.
|
|
11354
|
Trend Micro Apex Central could not find the target endpoint.
|
Verify that Endpoint Sensor and installation of
security agents are enabled in Trend Micro Apex Central.
|
|
11355
|
The operating system of the endpoint is not
supported.
|
None. Endpoint Analysis Reports can only be
generated on endpoints running Windows operating systems.
|