Troubleshooting

Logs

Deep Discovery Director (Internal Network Analytics Version) generates and stores debug logs for various internal services. Export the debug logs for offline viewing and troubleshooting.

1. (Optional) Modify the levels at which the various services should generate debug logs in and click Apply.

2. Click Export Debug Log Files to display the Export Debug Log Files dialog.

3. Select the debug log files to export and then click Export.

   The system begins gathering the log files and creating an archive file for download.

(Optional) Click Restore Defaults to restore all settings to their default values.

Delete Crash Dumps

Deep Discovery Director (Internal Network Analytics Version) generates and stores dump files when processes crash.

Click Delete to manually delete process crash dump files to free up disk space.

Switch Mode Restore

The configuration settings and detection logs of Deep Discovery Director - Internal Network Analytics version can be restored to the point before the operation mode was switched to Standalone Network Analytics mode.

The configuration settings and detection logs of Deep Discovery Director - Internal Network Analytics version can be restored to the point before the operation mode was switched to Standalone Network Analytics mode.

(Optional) Click Test Connection to test the connection to the SFTP server.

Threat Intelligence

Modify threat intelligence sharing settings such as time before the integration process times out, the batch size for processing (Check Point only), and whether to remove query strings from URLs (Palo Alto only), and then click Save.

Bandwidth and Data Sources

View the GUID and Bandwidth of connected data sources.