The Deep Discovery Analyzer
license includes product updates (including ActiveUpdate) and basic technical support
(“Maintenance”) for one (1) year from the date of purchase. The license allows you
to
upload threat samples for analysis, and to access Trend Micro Threat Connect from
Virtual Analyzer. In addition, the license allows you to send samples to the Trend
Micro
cloud sandboxes for analysis.
After the first year, Maintenance must be renewed on an annual basis at the current
Trend Micro rate.
A Maintenance Agreement is a contract between your organization
and Trend Micro. It establishes your right to receive technical
support and product updates in return for the payment of applicable
fees. When you purchase a Trend Micro product, the License Agreement
you receive with the product describes the terms of the Maintenance
Agreement for that product.
The Maintenance Agreement has an expiration date. Your License Agreement does not.
If the
Maintenance Agreement expires, you will no longer be entitled to receive technical
support from Trend Micro or access Trend Micro Threat Connect.
Typically, 90 days before the Maintenance Agreement expires, you will start to receive
email
notifications, alerting you of the pending discontinuation. You can update your Maintenance
Agreement by purchasing renewal maintenance from your Reseller, Trend Micro sales, or on the Trend Micro Customer Licensing Portal at:
The License screen includes the following information and options.
Product Details
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Field
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Details
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Product name
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Displays the name of the product.
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Firmware version
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Displays the full build number of the product.
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License agreement
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Displays a link to the Trend Micro License Agreement. Click the link to
view or print the license agreement.
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License Details
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Field
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Details
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Activation Code
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View the Activation Code in this section. If your license has expired, obtain a new
Activation Code from Trend Micro. To renew the license, click New Activation Code, and type the new Activation Code.
The License screen reappears displaying the number of days left before the
product expires.
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Status
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Displays either Activated, Not Activated, Grace Period, Expired, or Evaluation Expired.
Click View details online to view detailed license information from the
Trend Micro website. If the status changes (for
example, after you renewed the license) but the correct status is not indicated in
the screen, click
Refresh.
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Type
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Expiration date
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View the expiration date of the license. Renew the license before it expires.
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The following table describes the consequences when the product license expires.
License expiry
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License type
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Status
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Details
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Full
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Grace period
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Technical support and component updates are available.
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Full
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Expired
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Technical support and component updates are not available.
Deep Discovery Analyzer still analyzes samples using out-of-date
components. These components may not be able to protect your network
completely from the latest security risks.
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Evaluation
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Expired
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Deep Discovery Analyzer disables the following:
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