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To determine whether Device Control can manage your devices, you must verify that Device Control supports the Class GUID of your installed devices. You can locate the Class GUID using the Windows Device Manager.
Note
Note
The following instructions indicate how to locate the necessary device information using Device Manager in Windows 10. The steps may change based on your Windows version. Refer to your Windows documentation for detailed information about using Device Manager.

Procedure

  1. Go to Device Manager.
    1. On your Windows 10 endpoint, open File Explorer.
    2. Right-click This PC and click Properties.
    3. In the panel on the left, click Device Manager.
  2. Locate and select the device in the tree that you want to check.
  3. Right-click the device and click Properties.
  4. Click the Details tab.
  5. In the Property drop-down list, select Class Guid.
  6. Check whether the displayed Class Guid exists in the supported device list.
    For more information, see Supported Device Models.
  7. For the Disk drives devices in Device Manager (USB storage devices in Device Control), you must also:
    1. In the Property drop-down list, select Device instance path.
    2. Verify that at least one of the following conditions is true:
      • The Device instance path value DOES NOT begin with SCSI\DISK or IDE\DISK.
      • The Device instance path value DOES begin with SCSI\DISK and the Parent value (in the Property drop-down list) begins with USB\VID_.
      • The Device instance path value DOES begin with SCSI\DISK and also includes VEN_02MICRO, and the Parent value (in the Property drop-down list) begins with PCI\VEN_.
  8. For the Universal Serial Bus controller devices in Device Manager (Mobile devices in Device Control) with the Class Guid = {36FC9E60-C465-11CF-8056-444553540000} or {88BAE032-5A81-49F0-BC3D-A4FF138216D6}, you must also verify the following:
    1. In the Property drop-down list, select Compatible Ids.
    2. Verify that at least one of the values begins with USB\ and that the Class_ value is 06.
  9. For the Network adapters devices in Device Manager (Wireless NICs in Device Control), you must verify the correct Class Guid and also:
    1. In the Property drop-down list, select Compatible Ids.
    2. Verify that at least one of the values begins with USB\ and that one of the following conditions is true:
      • The Class_ value is 02 or 0a.
      • The Class_ value is e0 and the SubClass_ value IS NOT 01.
      • The Class_ value is e0, the SubClass_ value IS 01, and the Prot_ value IS NOT 03.