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Error Message Explanation Recommended Action
TCP: connect to X.X.X.X:8445 failed, will try again in 5 seconds: Connection refused SSL VPN client cannot reach the Cloud Edge gateway.

  1. Ping the Cloud Edge gateway, assuming ping is allowed (that is, not blocked) between the SSL VPN client and the Cloud Edge gateway. Confirm that you have network connectivity between the SSL VPN client and the Cloud Edge gateway.

  2. To allow SSL VPN traffic, configure the network firewall to open the SSL VPN-configured TCP or UDP port to the Cloud Edge gateway.
SIGTERM[soft,auth-failure] received, process exiting User name and/or password is invalid. Specify the correct user name and/or password or ask an administrator to reset the password.
Parent topic: Troubleshooting SSL VPN