Troubleshooting and FAQs

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This chapter explains how to troubleshoot common issues and contains a list of frequently asked questions (FAQs).

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protection and inline protection","url":"cloud-app-security-online-help-feature-differences-"}]}]},{"title":"How Cloud App Security protects your data privacy","url":"cloud-app-security-online-help-how-cloud-app-securi"},{"title":"Data center geography","url":"cloud-app-security-online-help-data-center-geograph"},{"title":"System requirements","url":"cloud-app-security-online-help-requirements"}]},{"title":"About Cloud App Security for Salesforce","url":"cloud-app-security-online-help-cloud-app-security-f"},{"title":"Update to Cloud Email and Collaboration Protection","url":"cloud-app-security-online-help-updatetocecp"},{"title":"TrendAI Customer Licensing Portal","url":"cloud-app-security-online-help-clp-overview"},{"title":"TrendAI Licensing Management Platform","url":"cloud-app-security-online-help-trend-micro-licensin_001"}]},{"title":"Get started","url":"cloud-app-security-online-help-getting-started","children":[{"title":"Access the Cloud App Security management console","url":"cloud-app-security-online-help-cloud-app-security-m_001","children":[{"title":"Access the management console","url":"cloud-app-security-online-help-accessing-the-manage"}]},{"title":"Select a serving site for the first-time use","url":"cloud-app-security-online-help-selecting-a-serving-"},{"title":"Switch among Cloud App Security tenants using one local account","url":"cloud-app-security-online-help-switching-among-clou"},{"title":"Protect multiple service provider tenants with one account","url":"cloud-app-security-online-help-protecting-multiple-"},{"title":"Changes made by Cloud App Security","url":"cloud-app-security-online-help-changes-made-by-clou","children":[{"title":"Changes made under API-based protection","url":"cloud-app-security-online-help-changes-made-under-t"},{"title":"Changes made under inline protection","url":"cloud-app-security-online-help-changes-made-under-t_001"}]}]},{"title":"Grant Cloud App Security access to services","url":"cloud-app-security-online-help-provisioning","children":[{"title":"Service account","url":"cloud-app-security-online-help-service-account","children":[{"title":"Delegate account","url":"cloud-app-security-online-help-delegate-account"},{"title":"Authorized account","url":"cloud-app-security-online-help-authorized-account"}]},{"title":"Different ways to begin granting access","url":"cloud-app-security-online-help-four-ways-to-begin-p"},{"title":"Grant access to Microsoft 365 services","url":"cloud-app-security-online-help-provisioning-for-mic","children":[{"title":"Grant access to Exchange Online","url":"cloud-app-security-online-help-provisioning-an-exch_002","children":[{"title":"Grant access to Exchange Online with an authorized account","url":"cloud-app-security-online-help-provisioning-an-exch"},{"title":"Grant access to Exchange Online (inline mode) with an authorized account","url":"cloud-app-security-online-help-provisioning-an-exch_001","children":[{"title":"Verify related security settings in Microsoft","url":"cloud-app-security-online-help-checking-microsoft-s"},{"title":"Connectors, transport rules, groups, and allow lists for inline protection","url":"cloud-app-security-online-help-connectors-transport"}]}]},{"title":"Grant access to SharePoint Online with an authorized account","url":"cloud-app-security-online-help-provisioning-a-share"},{"title":"Grant access to OneDrive with an authorized account","url":"cloud-app-security-online-help-provisioning-a-onedr"},{"title":"Migrate to authorized account for SharePoint Online and OneDrive","url":"cloud-app-security-online-help-migrating-to-use-aut_001"},{"title":"Grant access to Microsoft teams","url":"cloud-app-security-online-help-provisioning-a-micro"},{"title":"Grant access to Teams","url":"cloud-app-security-online-help-provisioning-a-teams","children":[{"title":"Create an Microsoft Entra ID app for Teams protection","url":"cloud-app-security-online-help-creating-an-azure-ad"}]},{"title":"Use a MIP account","url":"cloud-app-security-online-help-using-an-account-for","children":[{"title":"Add a MIP account","url":"cloud-app-security-online-help-provisioning-microso"},{"title":"Remove an MIP account","url":"cloud-app-security-online-help-removing-microsoft-i"}]},{"title":"Use a Microsoft Identity Protection account","url":"cloud-app-security-online-help-microsoft-identity-p","children":[{"title":"Add a Microsoft Identity Protection account","url":"cloud-app-security-online-help-adding-a-microsoft-i"},{"title":"Remove a Microsoft Identity Protection account","url":"cloud-app-security-online-help-removing-a-microsoft"}]},{"title":"Data synchronized by Cloud App Security","url":"cloud-app-security-online-help-data-synchronized-by"}]},{"title":"Grant access to Box, Dropbox and Google Drive","url":"cloud-app-security-online-help-provisioning-for-box","children":[{"title":"Before you start","url":"cloud-app-security-online-help-before-provisioning"},{"title":"Grant access to Box","url":"cloud-app-security-online-help-provisioning-a-box-a"},{"title":"Grant access to Dropbox","url":"cloud-app-security-online-help-provision-a-service-"},{"title":"Grant access to Google Drive","url":"cloud-app-security-online-help-provisioning-a-servi_001"}]},{"title":"Grant access to Gmail","url":"cloud-app-security-online-help-provisioning-gmail","children":[{"title":"Grant access to Gmail","url":"cloud-app-security-online-help-provisioning-a-servi"},{"title":"Grant access to Gmail (inline mode)","url":"cloud-app-security-online-help-provisioning-a-gmail","children":[{"title":"Configure email routing for inline protection","url":"cloud-app-security-online-help-configuring-email-ro"},{"title":"Configure email routing for outbound protection","url":"cloud-app-security-online-help-upgrading-gmail-inli"}]}]},{"title":"Grant access to Salesforce","url":"cloud-app-security-online-help-provisioning-salesfo"},{"title":"Revoke access to services","url":"cloud-app-security-online-help-deprovisioning-servi","children":[{"title":"Revoke access to Microsoft 365 services","url":"cloud-app-security-online-help-deprovisioning-micro"},{"title":"Revoke access to Box","url":"cloud-app-security-online-help-deprovisioning-a-box"},{"title":"Revoke access to Dropbox","url":"cloud-app-security-online-help-deprovisioning-a-ser"},{"title":"Revoke access to Google Drive","url":"cloud-app-security-online-help-deprovisioning-a-ser_004"},{"title":"Revoke access to Gmail","url":"cloud-app-security-online-help-deprovisioning-a-ser_001"},{"title":"Revoke access to Gmail (inline mode)","url":"cloud-app-security-online-help-deprovisioning-a-ser_003"},{"title":"Revoke access to Gmail (inline mode) - inbound protection","url":"cloud-app-security-online-help-deprovisioning-a-ser_002"},{"title":"Revoke access to Salesforce","url":"cloud-app-security-online-help-deprovisioning-a-ser_005"}]}]},{"title":"Dashboard","url":"cloud-app-security-online-help-dashboard-new-consol","children":[{"title":"Service status","url":"cloud-app-security-online-help-service-status"},{"title":"Threat detection","url":"cloud-app-security-online-help-threat-detection","children":[{"title":"Scam widgets","url":"cloud-app-security-online-help-widgetssectionscam"},{"title":"Quishing widgets","url":"cloud-app-security-online-help-widgets-section-quis"},{"title":"Ransomware widgets","url":"cloud-app-security-online-help-widgets-section-rans"},{"title":"Business email compromise (BEC) widgets","url":"cloud-app-security-online-help-widgets-section-bec"},{"title":"Summary widgets","url":"cloud-app-security-online-help-widgets-section-summ"},{"title":"Security risk scan widgets","url":"cloud-app-security-online-help-widgets-section-secu"},{"title":"Virtual Analyzer widgets","url":"cloud-app-security-online-help-widgets-section-virt"},{"title":"Data Loss Prevention widgets","url":"cloud-app-security-online-help-widgets-section-data"},{"title":"View threat detection data","url":"cloud-app-security-online-help-viewing-threat-detec"}]},{"title":"Risky user detection","url":"cloud-app-security-online-help-risky-user-detection","children":[{"title":"Internal distributors widgets","url":"cloud-app-security-online-help-internal-distributor"},{"title":"Top users with targeted attack risks widgets","url":"cloud-app-security-online-help-internal-recipients-"},{"title":"Internal user risk analytics widgets","url":"cloud-app-security-online-help-internal-user-risk-a"}]},{"title":"Configuration health","url":"cloud-app-security-online-help-configuration-health","children":[{"title":"Protection feature adoption","url":"cloud-app-security-online-help-key-feature-adoption"}]}]},{"title":"Policies","url":"cloud-app-security-online-help-policies","children":[{"title":"Advanced Threat Protection","url":"cloud-app-security-online-help-advanced-threat-prot","children":[{"title":"Real-time and on-demand scanning","url":"cloud-app-security-online-help-real-time-and-on-dem"},{"title":"Actions available for different services","url":"cloud-app-security-online-help-actions-available-fo"},{"title":"Menu controls for ATP policies","url":"cloud-app-security-online-help-menu-controls-for-ap"},{"title":"Internal domains","url":"cloud-app-security-online-help-internal-domains","children":[{"title":"Configure internal domains","url":"cloud-app-security-online-help-configuring-internal"}]},{"title":"Add advanced threat protection policies","url":"cloud-app-security-online-help-adding-atp-policies","children":[{"title":"General","url":"cloud-app-security-online-help-general"},{"title":"Advanced Spam Protection","url":"cloud-app-security-online-help-advanced-spam-protec"},{"title":"Malware Scanning","url":"cloud-app-security-online-help-malware-scanning"},{"title":"File Blocking","url":"cloud-app-security-online-help-file-blocking"},{"title":"Web Reputation Services","url":"cloud-app-security-online-help-web-reputation-servi"},{"title":"Virtual Analyzer","url":"cloud-app-security-online-help-virtual-analyzer-tem"},{"title":"Correlated Intelligence","url":"cloud-app-security-online-help-correlated-intellige"}]},{"title":"Run a manual scan","url":"cloud-app-security-online-help-running-a-manual-sca"},{"title":"Compressed file handling","url":"cloud-app-security-online-help-compressed-file-hand"},{"title":"Quishing detection","url":"cloud-app-security-online-help-quishing-detection-i"},{"title":"Token list","url":"cloud-app-security-online-help-token-list-eu-us-sit"}]},{"title":"Data Loss Prevention","url":"cloud-app-security-online-help-data-loss-prevention","children":[{"title":"Real-time and on-demand scanning","url":"cloud-app-security-online-help-real-time-and-on-dem_001"},{"title":"Data identifiers","url":"cloud-app-security-online-help-data-identifiers","children":[{"title":"Expressions","url":"cloud-app-security-online-help-expressions"},{"title":"Keywords","url":"cloud-app-security-online-help-keywords"}]},{"title":"Compliance templates","url":"cloud-app-security-online-help-compliance-templates"},{"title":"Add Data Loss Prevention policies","url":"cloud-app-security-online-help-adding-data-loss-pre","children":[{"title":"General","url":"cloud-app-security-online-help-__general-2"},{"title":"Data Loss Prevention","url":"cloud-app-security-online-help-data-loss-prevention_001"},{"title":"Keyword extraction","url":"cloud-app-security-online-help-keyword-extraction"}]},{"title":"Configure the Box shared links control policy","url":"cloud-app-security-online-help-configuring-the-box-"},{"title":"Run a manual scan","url":"cloud-app-security-online-help-running-a-manual-sca_001"}]},{"title":"Global settings","url":"cloud-app-security-online-help-global-settings","children":[{"title":"Manage synchronized user list for Exchange Online","url":"cloud-app-security-online-help-manageeosynceduserli"},{"title":"View correlation rules and detection signals","url":"cloud-app-security-online-help-configuring-correlat_001","children":[{"title":"Add a custom correlation rule","url":"cloud-app-security-online-help-addcustomcorrelation"},{"title":"Add a custom detection signal","url":"cloud-app-security-online-help-addcustomdetectionsi"}]},{"title":"Configure approved/blocked lists","url":"cloud-app-security-online-help-configuring-approved","children":[{"title":"About approved/blocked lists","url":"cloud-app-security-online-help-aboutapprovedblocked"},{"title":"Configure approved Exchange Online users","url":"cloud-app-security-online-help-configuring-approved_001"},{"title":"Configure approved header field list for Exchange Online","url":"cloud-app-security-online-help-configuring-approved_002"},{"title":"View blocked lists for Exchange Online","url":"cloud-app-security-online-help-viewing-blocked-list"},{"title":"Configure approved OneDrive users","url":"cloud-app-security-online-help-configuring-approved_004"},{"title":"Configure approved header field list for Gmail","url":"cloud-app-security-online-help-configuring-approved_003"},{"title":"Configure approved SharePoint Online sites","url":"cloud-app-security-online-help-configuring-approved_005"},{"title":"Configure approved Microsoft Teams","url":"cloud-app-security-online-help-configure-approved-t"}]},{"title":"Configure high profile lists","url":"cloud-app-security-online-help-configuring-high-pro_001","children":[{"title":"Configure high profile domains","url":"cloud-app-security-online-help-configuring-high-pro"},{"title":"Configure high profile users","url":"cloud-app-security-online-help-configuring-high-pro_002"},{"title":"Configure high profile user detection level","url":"cloud-app-security-online-help-cas-configure-hup-de"},{"title":"Configure high profile user exception list","url":"cloud-app-security-online-help-configuring-high-pro_003"}]},{"title":"Configure the internal domain list","url":"cloud-app-security-online-help-configuring-internal_001"},{"title":"Manage Predictive Machine Learning exception list","url":"cloud-app-security-online-help-managing-predictive-"},{"title":"Configure display name spoofing detection exception list","url":"cloud-app-security-online-help-configuring-display-"},{"title":"Configure notification settings","url":"cloud-app-security-online-help-configuring-notifica","children":[{"title":"Configure recipient groups","url":"cloud-app-security-online-help-configuring-recipien"},{"title":"Configure notification email settings","url":"cloud-app-security-online-help-configuring-the-noti"}]},{"title":"Configure suspicious object settings","url":"cloud-app-security-online-help-configuring-suspicio"},{"title":"Configure time-of-click protection settings","url":"cloud-app-security-online-help-configuring-time-of-"},{"title":"Configure attachment password guessing","url":"cloud-app-security-online-help-configuring-attachme"},{"title":"Configure conditional access policies for risky users","url":"cloud-app-security-online-help-configuring-conditio"},{"title":"Configure Microsoft licensing model settings for Teams","url":"cloud-app-security-online-help-microsoft-licensing-"},{"title":"Configure inline protection settings for Exchange Online","url":"cloud-app-security-online-help-configuring-inline-p"},{"title":"Configure calendar item actions","url":"cloud-app-security-online-help-configuring-calendar"},{"title":"Configure inline protection settings for Gmail","url":"cloud-app-security-online-help-configuring-inline-p_001"},{"title":"Configure misdirected email detection","url":"cloud-app-security-online-help-configuring-misdirec"}]}]},{"title":"Logs","url":"cloud-app-security-online-help-logs","children":[{"title":"Log types","url":"cloud-app-security-online-help-log-types-eu-us-site"},{"title":"Log facets","url":"cloud-app-security-online-help-log-facets-eu-us-sit"},{"title":"Search logs","url":"cloud-app-security-online-help-searching-logs"}]},{"title":"Operations","url":"cloud-app-security-online-help-operations","children":[{"title":"Quarantine","url":"cloud-app-security-online-help-quarantine","children":[{"title":"Quarantine facets","url":"cloud-app-security-online-help-quarantine-facets"},{"title":"Search quarantine","url":"cloud-app-security-online-help-searching-quarantine"},{"title":"Manage quarantine","url":"cloud-app-security-online-help-managing-quarantine"},{"title":"Preview quarantined emails","url":"cloud-app-security-online-help-previewing-quarantin"}]},{"title":"User-reported emails","url":"cloud-app-security-online-help-user-reported-emails"},{"title":"Correlated Intelligence","url":"cloud-app-security-online-help-correlated-intellige_001","children":[{"title":"Threat types of security risks and anomalies","url":"cloud-app-security-online-help-correlated-intellige_002"}]}]},{"title":"Reports","url":"cloud-app-security-online-help-reports","children":[{"title":"Configure reports","url":"cloud-app-security-online-help-configuring-reports"}]},{"title":"Administration","url":"cloud-app-security-online-help-administration","children":[{"title":"Organization management","url":"cloud-app-security-online-help-organization-managem"},{"title":"Service account","url":"cloud-app-security-online-help-service-account_001"},{"title":"Administrator and role","url":"cloud-app-security-online-help-user-and-role","children":[{"title":"Administrator management","url":"cloud-app-security-online-help-user-management"},{"title":"Role management","url":"cloud-app-security-online-help-role-management"}]},{"title":"Single sign-on","url":"cloud-app-security-online-help-single-sign-on","children":[{"title":"Configure Microsoft Entra ID","url":"cloud-app-security-online-help-configuring-azure-ac"},{"title":"Configure Active Directory Federation Services","url":"cloud-app-security-online-help-configuring-active-d"},{"title":"Configure Okta","url":"cloud-app-security-online-help-configuring-okta"},{"title":"Configure Google Workspace","url":"cloud-app-security-online-help-configuring-google"},{"title":"Configure PingOne","url":"cloud-app-security-online-help-configuring-pingone"},{"title":"Configure single sign-on","url":"cloud-app-security-online-help-configuring-single-s"}]},{"title":"Automation and integration APIs","url":"cloud-app-security-online-help-automation-and-integ"},{"title":"Add-in for Outlook","url":"cloud-app-security-online-help-add-in-for-outlook","children":[{"title":"Release notes","url":"cloud-app-security-online-help-releasenotesforoutlo"},{"title":"Deploy the add-in for Outlook","url":"cloud-app-security-online-help-deploying-the-add-in"},{"title":"Configure the add-in for Outlook","url":"cloud-app-security-online-help-configuring-the-add-"},{"title":"Use the add-in for Outlook","url":"cloud-app-security-online-help-using-the-add-in-for"},{"title":"Use AskAI Chat in the Outlook add-in","url":"cloud-app-security-online-help-configure-outlook-ad"},{"title":"Update the add-in for Outlook","url":"cloud-app-security-online-help-updating-the-add-in-"},{"title":"Remove the add-in for Outlook","url":"cloud-app-security-online-help-removing-the-add-in-"}]},{"title":"Email reporting","url":"cloud-app-security-online-help-configemailreporting"},{"title":"License","url":"cloud-app-security-online-help-license","children":[{"title":"Maintenance agreement","url":"cloud-app-security-online-help-maintenance-agreemen"},{"title":"License management","url":"cloud-app-security-online-help-license-management"}]}]},{"title":"Integration with TrendAI products","url":"cloud-app-security-online-help-integration-with-tre","children":[{"title":"TrendAI Apex Central integration","url":"cloud-app-security-online-help-apex-central-integra"},{"title":"TrendAI Control Manager integration","url":"cloud-app-security-online-help-control-manager-inte"},{"title":"TrendAI Remote Manager integration","url":"cloud-app-security-online-help-remote-manager-integ"},{"title":"TrendAI scanmail for Microsoft Exchange integration","url":"cloud-app-security-online-help-trend-micro-scanmail"}]},{"title":"Troubleshooting and FAQs","url":"cloud-app-security-online-help-troubleshooting-and-","children":[{"title":"Troubleshooting","url":"cloud-app-security-online-help-troubleshooting","children":[{"title":"License expiration error upon logon with valid clp account","url":"cloud-app-security-online-help-troubleshooting-lice"},{"title":"Invalid account error upon console logon","url":"cloud-app-security-online-help-troubleshooting-inva"},{"title":"\"clp or lmp account already registered\" error upon granting access to Microsoft 365 services","url":"cloud-app-security-online-help-troubleshooting-clp-"},{"title":"Access grant for Sharepoint Online/OneDrive failure when mfa is enabled","url":"cloud-app-security-online-help-troubleshooting-shar"},{"title":"Internal domain scheduled synchronization failure for Gmail","url":"cloud-app-security-online-help-troubleshooting-sche"},{"title":"Internal email messages in Exchange Online improperly handled as spam","url":"cloud-app-security-online-help-troubleshooting-inte"},{"title":"Server not found or connection closed upon console logon","url":"cloud-app-security-online-help-troublehshooting-ser"},{"title":"Access grant or migration for inline protection over Exchange Online always fail","url":"cloud-app-security-online-help-troubleshooting-prov"},{"title":"Not authorized to view content error upon accessing certain screens","url":"cloud-app-security-online-help-troubleshooting-not-"},{"title":"Associated mailbox not found error upon configuring Gmail quarantine settings","url":"cloud-app-security-online-help-troubleshooting-asso"}]},{"title":"FAQs","url":"cloud-app-security-online-help-faqs"}]},{"title":"Known issues","url":"cloud-app-security-online-help-known-issues"},{"title":"Cloud App Security protection glossary","url":"cloud-app-security-online-help-cas-glossary"}]

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