Trend Micro, a global cybersecurity leader, helps make the world safe for
exchanging digital information. Fueled by decades of security expertise, global threat
research,
and continuous innovation, our cybersecurity platform protects hundreds of thousands
of
organizations and millions of individuals across clouds, networks, devices, and endpoints.
As a
leader in cloud and enterprise cybersecurity, our platform delivers a powerful range
of advanced
threat defense techniques optimized for environments like AWS, Microsoft, and Google,
and central
visibility for better, faster detection and response.
Trend Micro is committed to the security and privacy of our customers and
their data. The following Cloud App Security resources
are representative of our commitment to security, privacy, transparency, and compliance
with
industry-recognized standards. For more information see the Trend Micro Trust Center.
The latest information on the security, privacy, and compliance details for Cloud App Security is provided below.
 Privacy
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 Security
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 Compliance
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Data privacy
For general information on how Trend Micro protects your data, see the Trend Micro Global Privacy Notice.
Depending on the nature of the protected environment and the object that is the
target of the security event (for example, files, memory, network traffic) there is
a risk that
personal information may be collected within a security event. Security policy configuration
and
module selection are provided to meet the requirements of your target environment
and minimize
this risk.
For more information on the data sent to Trend Micro and customer controls over
that data, please read the Cloud App Security Data Collection
Notice.
GDPR
Trend Micro complies with applicable laws, including GDPR. For more information,
see the Trend Micro GDPR Compliance site.
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Where appropriate, we implement Technical and Organization Measures (
TOMs
) to support our processing of data under GDPR. -
As a data processor under GDPR, our processing of
personal data
is limited in a number of cases. The details on the data processed by Trend Micro Cloud App Security and the controls available to you over that data are documented in the Cloud App Security Data Collection Notice.
Cloud App Security data collection notice
Certain features available in Cloud App Security collect and send feedback regarding product usage and detection information
to Trend Micro. For more information, see the Cloud App Security Data Collection
Notice.
Data security
Trend Micro adheres to industry standards for data security and provides an outline
of general security practices. In addition, Cloud App Security uses industry-accepted best practices to secure your data. This includes
segregating individual customer data as well as encrypting data in transit. Backup
of customer
data follows industry-defined best practices and our various certifications such as
ISO 27001
(for access control and cryptography) and ISO 27017 (for monitoring of cloud services
and
segregation of environments) help define our processes for backup and data recovery.
Data segregation
All customer information is segregated to ensure that customers have access to
only their own data. Customer data is tagged with a “Customer ID” during ingestion
as part of the
data schema. The internal data access layer of the Trend Micro application requires
this
“Customer ID” parameter to access the data. This measure protects the customer data
from being
accessed by any other party as queries may only access one “Customer ID” at a time.
Customers do
not provide the “Customer ID” directly when interacting with the service, it is handled
by the
application itself. This ensures there is no way for a malicious actor to pass the
wrong customer
ID to access another data set.
Customer contact details, such as their email address, are encrypted at rest to
ensure confidentiality. Data collected by Cloud App Security is listed in the Cloud App Security Data Collection
Notice.
Data encryption
At Rest: All data at rest is encrypted in Azure VM/Azure Storage/Azure SQL service
by default.
In Transit: All communications between Trend Micro Cloud App Security, the customer's cloud service and
internally between Trend Micro system components are transmitted via secure HTTPS
connections
enforced with TLS 1.2. Trend Micro Cloud App Security
service only temporarily stores the customer's transmitted data during scanning in
the
application's memory and then subsequently deletes it from memory.
Data access
All access to Trend Micro offices and networks is strictly controlled to authorized
or
accompanied individuals only. Access is given through a key card system and approval
is required
before entry is granted into sensitive areas. The Trend Micro Cloud App Security infrastructure reside within Microsoft
Azure.
Trend Micro Cloud App Security is hosted in a highly
restricted subnet with no direct internet access. Only a limited set of administrators
have
access to Trend Micro Cloud App Security for maintenance
tasks. Operator access is done over secure encrypted connections and secured with
multiple layers
of network and access controls.
Access is restricted to certain allowed IP addresses and is monitored using Trend
Micro Deep
Security (Trend Cloud One Workload Security). Alerts are generated for any suspicious
access.
Investigation of alerts is done according to incident management procedures.
Sub-contractors are not used in the development or operation of Trend Micro Cloud App Security.
Security logs
Trend Micro Cloud App Security uses the Trend Cloud One
agent to monitor: Anti-Malware, Firewall, Intrusion Prevention, Integrity Monitoring,
and Log
Inspection. All access to the infrastructure is monitored and recorded through native
security
services offered by the Cloud Service provider.
Trend Micro Cloud App Security enables automated alerts
and employs 24/7 on-call staff. Security logs are reviewed for all systems on a daily
basis. If a
security incident is suspected, it is immediately reported to the Trend Micro Security
Operations
Center (SOC). Potential incidents are prioritized based on the severity of the suspected
incident
and a team from the SOC, as well as technical experts, is assigned to investigate.
These logs remain in the region that is hosting the Trend Micro Cloud App Security account and customers do not have access to
these logs. For more information on what regions are covered by Trend Micro Cloud App Security see Data center location for CAS & XDR Data Lake.
Data retention
Cloud App Security applies data retention policies that delete data once it is no longer needed for
the purpose for which it was collected. Quarantined files can be configured by the
customer for auto deletion up to 90 days. Additionally, once a license expires, the
service account data is automatically deleted after the 30-day "grace period".
Data backup
The Trend Micro Cloud App Security database data has
real-time backup using Azure SQL services and can be restored at to any point in time
of the
previous 35 days. Trend Micro Cloud App Security log data
has daily backup to mitigate issues. A Disaster Recovery (DR) simulation is executed
at least
annually to verify the backup data and RTO/RPO claims under ISO 27001.
Disaster recovery and business continuity (dr)
Trend Micro prepares Information Processing Operation BCPs based on the results of
the BIA and
performs the BCP drill at least once a year. The BCP is covered under our ISO 27001
certification.
Cloud App Security has the following goals：
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Recovery Time Objective (RTO) - 8 hours
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Recovery Point Objective (RPO) - 24 hours
Log data has daily backup to mitigate issues. Database data has real-time backup to
mitigate
issues. DR simulations are executed periodically to verify the RTO/RPO claims.
Data deletion
To submit a request for data deletion, please visit https://www.trendmicro.com/en_us/about/trust-center/privacy/gdpr/individual-rights.html.
ISO 27001 contains provisions for data destruction. Cloud App Security and Microsoft Azure are ISO 27001 compliant.
Customers may start a data deletion request by sending an email to Trend Micro at
gdpr@trendmicro.com.
Employee training
Cloud App Security software developers are
trained in secure coding practices using an industry-standard curriculum based on
SANS 25/OWASP
Top 10. Education campaigns are conducted on an annual basis and when an employee
joins the
company. All employees must adhere to Trend Micro internet, computer, remote access,
and mobile
device acceptable use policies. Failure to comply with these policies may result in
disciplinary
actions, which could include termination. The Cloud App Security development teams employ specialized staff to handle product security.
Security testing, secure code review, and threat modeling are part of the development
life-cycle.
For more information about our secure coding best practices, see the Trend Micro Trust Center for Compliance.
Trend Micro adheres to the following password polices and standards:
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All passwords must be changed at least on a quarterly basis.
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Passwords must not be inserted into email messages or other forms of electronic communication.
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Passwords must not be shared or revealed to anyone.
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Passwords must be changed immediately if compromise is suspected.
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Passwords must be encrypted during transmission and stored hashed with a salt.
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Passwords must be at least eight alphanumeric characters long.
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Passwords must contain both upper and lower case characters (for example, a-z, A-Z).
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Password reuse prevention is enforced.
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Passwords must not be based on personal information, names of family, and so on.
Change control
Ensuring that our customers continue to receive the latest security capabilities in
a safe, reliable way is a key priority for our team. In addition to the development
practices
around code review, functional testing, and scale testing, as well as our vulnerability
scanning
and penetration testing, we take a number of steps to ensure that any service updates
are
introduced in a safe and controlled way. All service updates are introduced in small,
incremental
updates that are rolled out first to a staging environment and then to production.
Each change is
closely monitored and multiple procedures are in place, both automated and manual,
to handle
situations that may arise. All updates to the service are introduced transparently
to customers,
and can be rolled back transparently, should any unforeseen issues arise.
Application upgrades within the Cloud App Security environment are completed after meeting our quality objectives. Trend Micro
uses best practices for changes, including full backups and approval processes. Cloud App Security has multiple dedicated development and
testing environments. Any changes requested are first reviewed by technical stakeholders
to
determine the urgency and potential impact of the changes. All changes require a documented
back-out plan. These changes are tracked and recorded in a change control system.
Vulnerability management
Vulnerabilities are continuously monitored and tracked. Each vulnerability is assigned
a CVSS
score. Patching requirements that specify time frames for addressing a vulnerability
according to
CVSS-based severity are included in the Secure Development Compliance Policy. The
Trend Micro Cloud App Security software in the Trend Micro Cloud App Security environment is updated bi-weekly to use the
latest available code base, including vulnerability fixes. The Trend Micro Cloud App Security team is responsible for patching the Trend
Micro Cloud App Security software and supporting Microsoft
Azure services.
Code analysis
Trend Micro source code is scanned using static code analysis using industry-standard
tools
like Fortify, BlackDuck, and more, which are deployed at every development stage or
phase. Also,
Trend Micro has a Project Legal & Vulnerability Review System (PLVRS) internal system
to
identify the third-party vulnerabilities. Security testing, secure code review, and
threat
modeling are also part of the development lifecycle of all Trend Micro products.
Cloud App Security goes through strict quality checks in
each sprint. In addition, teams perform vulnerability scans weekly, in an automated
fashion. The
severity of vulnerabilities is rated using the CVSS score. Third-party penetration
tests are
conducted annually on the SaaS environment and cover application, external and internal
network,
and segmentation tests. Critical vulnerabilities are required to be fixed within one
month or
addressed through mitigation or workaround.
Penetration testing
Cloud App Security software undergoes yearly
penetration tests conducted by third-party security experts to detect and rectify
common security
issues. The scope of the third-party penetration tests includes application security
tests,
internal and external network scans, and network segmentation tests. Trend Micro can
provide the
penetration test report upon request. Trend Micro InfoSec conducts web application
assessments of
Cloud App Security for any major release and at least
annually using leading dynamic analysis security tools.
For more information about our vulnerability response program, see the Trend Micro Vulnerability Response site.
Incidence response
Trend Micro has a dedicated Information Security (InfoSec) team that is responsible
for ensuring compliance with Trend Micro security policies. Cloud App Security engineers immediately contact the InfoSec
team when a security incident is discovered. In addition, InfoSec independently monitors
Cloud App Security environment logs. If a security incident is
discovered, the incident is prioritized based on severity. A dedicated team of technical
experts
is assigned to investigate, advise on containment procedures, perform forensics, and
manage
communication. Following an incident, the team examines the root cause, and revises
the response
plan accordingly. In the event of a breach involving customer data, Trend Micro will
follow its
obligations under GDPR. For more information, see the Trend Micro GDPR Compliance site.
Certifications
ISO 27001, ISO 27014, ISO 27034-1, ISO 27017 and SOC2
Trend Micro and Trend Micro Cloud Services undergo yearly audits by trusted external
auditors
to ensure we’re adhering to industry best practices. ISO 27001 is a global standard
and is used
to define the overall Information Security Management System for Trend Micro. ISO
27001 covers
items such as human resource security, access control, operations security, and information
security incident management. SOC Type II certification is used to validate the security
controls over our IT systems and includes Trend Micro internal systems as well as
its SaaS
offerings. SOC Type II controls include items such as security (firewalls, IPS, and
more),
availability (disaster recovery and incident handling), confidentiality (encryption
and access
control), privacy and processing integrity (quality assurance).
Trend Micro Cloud App Security is certified for ISO
27001, 27014, 27034-1, and 27017. You can find the compliance certificates on the
Trend Micro Trust Center for Compliance.
Trend Micro Cloud App Security has completed a SOC 2
Type II evaluation and you can find the SOC 3 report and the request form for the
SOC 2 report
on the Trend Micro Trust Center for Compliance.