Fresh Installations on Windows Endpoint Platforms

All Trend Micro testing on Windows Embedded platforms and Storage Servers is performed in a virtualized environment. Because these operating systems are typically run on custom hardware (for example, on point-of-sale terminals), customers must plan to thoroughly test on their target hardware platform prior to deployment in a production environment. In addition, before raising support cases, customers should attempt to reproduce problems in a virtualized environment because this is the environment the Trend Micro support team has available. If the issue is specific to deployments on custom hardware, Trend Micro may require the customer to provide us with remote access to a suitable environment before we can fully respond to support cases.

Trend Micro does not support Apex One Security Agent installation on Windows platforms with the Unified Write Filter (UWF) feature enabled.