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The Security Agent connection status depends on the way in which the Trend Micro Apex One server communicates with the Security Agent. The following table outlines the different connection statuses available for the Security Agent.

Office Agent Connection Status

Status
Description
Online
The Security Agent can connect to the Trend Micro Apex One server for bidirectional communication of the following:
  • Policy settings
  • Updates
  • Scan commands
  • Suspicious Object list synchronization
  • Sample submission
  • Log submission
Offline
The Security Agent has no functional connection with the Trend Micro Apex One server or an Edge Relay server.
Independent
The Security Agent can connect to the server but communication is limited. While in Independent mode:
  • The Security Agent does not accept policy settings from the server
  • The Security Agent does not initiate scan commands from the server
  • The Security Agent does not send logs to the server
You can configure Independent agents with privileges to allow or block component updates if a functional connection to the Trend Micro Apex One server is available.
End users can manually initiate scans and updates on agents in Independent mode.
Off-premises
The Security Agent is outside of the corporate network and cannot connect to the Trend Micro Apex One server directly. The Security Agent can, however, connect to an Edge Relay server for the following:
  • Suspicious Object list synchronization
  • Sample submission
  • Log submission